Constituent Services Specialist – Public Inquiries & Visitation

State of Arizona; Phoenix (AZ); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Vacation and sick days

Paid Parental Leave

Affordable insurance plan

Robust retirement program

Job summary

The State of Arizona, Office of Professional Standards and Accountability, Constituent Services Unit in Phoenix, seeks a knowledgeable Constituent Services Specialist to manage public inquiries, assist with inmate visitation processes, and coordinate special visits. The role requires handling confidential information and providing accurate policy guidance.

Responsibilities include documenting interactions, maintaining logs, and collaborating with ADCRR staff to address constituents’ needs, while

Qualifications

• Experience with correctional visitation policies, procedures and documentation.
• Experience with Administrative and general customer service.
• Institutional field experience.
• Bilingual abilities are a plus.

Responsibilities

• Maintains confidentiality when responding to inquiries about ADCRR operations and services.
• Assists constituents with the inmate visitation application process and required paperwork.
• Guides constituents on coordinating and requesting special visits.
• Provides guidance on updating addresses and contact information with ADCRR.
• Explains rules and processes for inmate phone calls.

Skills

Verbal and written communications

Interpersonal skills

Research and data gathering

Crisis management

Job description

The State of Arizona, Office of Professional Standards and Accountability, Constituent Services Unit in Phoenix, seeks a knowledgeable Constituent Services Specialist to manage public inquiries, assist with inmate visitation processes, and coordinate special visits. The role requires handling confidential information and providing accurate policy guidance.

Responsibilities include documenting interactions, maintaining logs, and collaborating with ADCRR staff to address constituents’ needs, while