CONSTITUENT SERVICES SPECIALIST

State of Arizona; Phoenix (AZ); Sur place; USD 49 000 - 60 000; Plein temps

Avantages offerts par ce poste

Vacation and sick days

Paid Parental Leave

Affordable insurance plan

Robust retirement program

Résumé du poste

The State of Arizona, Office of Professional Standards and Accountability, Constituent Services Unit in Phoenix, seeks a knowledgeable Constituent Services Specialist to manage public inquiries, assist with inmate visitation processes, and coordinate special visits. The role requires handling confidential information and providing accurate policy guidance.

Responsibilities include documenting interactions, maintaining logs, and collaborating with ADCRR staff to address constituents’ needs, while

Qualifications

• Experience with correctional visitation policies, procedures and documentation.
• Experience with Administrative and general customer service.
• Institutional field experience.
• Bilingual abilities are a plus.

Responsabilités

• Maintains confidentiality when responding to inquiries about ADCRR operations and services.
• Assists constituents with the inmate visitation application process and required paperwork.
• Guides constituents on coordinating and requesting special visits.
• Provides guidance on updating addresses and contact information with ADCRR.
• Explains rules and processes for inmate phone calls.

Connaissances

Verbal and written communications

Interpersonal skills

Research and data gathering

Crisis management

Description du poste

ARIZONA DEPARTMENT OF CORRECTIONS

REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

CONSTITUENT SERVICES SPECIALIST

(PROGRAM PROJECT SPECIALIST II)

Job Location:

Address:

Office of Professional Standards and Accountability
Constituent Services Unit
701 East Jefferson Street
Phoenix, Arizona 85034
https://corrections.az.gov

Posting Details:

Salary: $54,975.00

Grade: 19

Closing Date: 11/1/2026

Job Summary:

Are you an expert in correctional visitation policies and procedures? Do you have experience in customer service and correctional administration? Join our Professional Standards and Accountability team making a difference.
The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an executive-level assistant to fill the Constituent Services Specialist position. This position is responsible for confidentially researching, advising, assisting, and managing Constituents' materials and requests from the general public, inmates/offenders' families/friends, ADCRR/State agencies, law enforcement agencies, and other community groups.

Job Duties:

• Maintains confidentiality when responding verbally, electronically, and directly to inquiries concerning ADCRR operations, inmate/offender programs and services, and law enforcement information
• Assists constituents with the application process for inmate visitation, which includes finding and submitting applications, explaining the required paperwork needed to process visitation requests and costs, answering questions about denied requests, and providing information about the appeal process
• Guides constituents on the process to coordinate and request special visits
• Provides instruction on how a constituent updates their address and phone numbers with ADCRR
• Explains the rules and processes associated with inmate phone calls
• Provides appropriate documentation to constituents as needed
• Researches and reviews specific allegations and areas of concern utilizing available resources and databases (Arizona Criminal Information System (ACIS), online visitation, enforcer, scripts, and other tools) as well as contacting complex Wardens, Unit Administrators, and the general public
• Addresses constituent questions and concerns in a professional and timely manner and explains possible outcomes while ensuring the constituent’s voices are heard and needs are met to the best of the agency’s ability
• Provides accurate and current information in line with ADCRR policies, procedures, and applicable laws
• Creates and maintains reports and works on special projects for the Constituent Services Unit
• Documents all contacts, including maintenance of telephone logs, hard files, and databases
• Organizes and maintains confidential and administrative files
• Refers constituents to appropriate staff as needed
• Attends meetings and trainings
• Drives on State business
• Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Established departmental policies and procedures, Director's instructions, and department structure and functions
• Arizona Revised Statutes (ARS)
• Federal, State, County, and City jurisdiction of authority
• General public assistance through private organizations, State, and community agencies
• Database management
• General office practices
• Correctional visitation processes and rules

Skill in:

• Verbal and written communications
• Establishing and maintaining interpersonal relationships
• Research and data gathering

Ability to:

• Deal with crisis situations
• Properly communicate with various levels of authority
• Organize and prioritize work activities
• Maintain discretion in all areas of responsibility
• Compose varied correspondence with appropriate consideration of relevant policy and procedures

Selective Preference(s):

• Experience with correctional visitation policies, procedures and documentation
• Experience with Administrative and general customer service
• Institutional field experience
• Preferably bilingual

Pre-Employment Requirements:

Employment is contingent on the selected applicant passing a background investigation.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.