Arizona Benefits & Customer Service Research Specialist

Diversified Services Network, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. is seeking a Customer Service/Research Specialist to support the state of Arizona in Phoenix. You will serve as a primary contact, answering inbound calls, guiding applicants through the eligibility process, and maintaining accurate case notes.

Working under supervision, you will verify documentation across multiple state databases, update electronic records, and collaborate with team members to resolve inquiries while upholding confidentiality and DES policies.

Qualifications

• Minimum of one (1) year of customer service, call center, administrative support, or related experience.
• Experience working directly with customers in a high-volume environment.
• Typing proficiency of 40–50 words per minute (WPM).
• Bilingual (English/Spanish) preferred but not required.
• Pay Rate: Approximately $17.00–$18.00 per hour

Responsibilities

• Answer inbound calls and assist applicants with questions regarding state programs and services.
• Make outbound calls to obtain, verify, or clarify applicant information.
• Return voicemails and document all customer interactions accurately and timely.
• Research electronic case files and review benefit information using multiple state databases.
• Enter, update, and maintain accurate case information and detailed case notes.
• Upload and process required documentation to support applicant case files.
• Explain application requirements and guide applicants through the next steps in the eligibility process.
• Maintain confidentiality while handling sensitive client information.
• Navigate multiple computer applications, databases, and browser windows simultaneously.
• Ensure all work is completed accurately, timely, and in accordance with Arizona’s policies and procedures.
• Collaborate with supervisors and team members to resolve customer inquiries and support departmental goals.

Skills

Active listening

Verbal and written communication

Time management and prioritization

Problem solving

MS Office & Google Workspace

Accurate data entry

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Job description

Diversified Services Network, Inc. is seeking a Customer Service/Research Specialist to support the state of Arizona in Phoenix. You will serve as a primary contact, answering inbound calls, guiding applicants through the eligibility process, and maintaining accurate case notes.

Working under supervision, you will verify documentation across multiple state databases, update electronic records, and collaborate with team members to resolve inquiries while upholding confidentiality and DES policies.