Constituent Relations Specialist

El Paso County (CO); Colorado Springs (CO); On-site; USD 62,000 - 75,000; Full time

Job summary

El Paso County seeks a Constituent Services Specialist to coordinate timely responses to resident inquiries on behalf of the Board of County Commissioners. You will gather information, draft communications, and coordinate with departments to provide accurate, neutral, and professional responses.

You will track inquiries, support proclamations, and assist with CORA requests while maintaining confidentiality and trust with citizens and elected officials.

Qualifications

• High school diploma or equivalent required.
• Three years of experience in a high-volume, public contact environment.
• Experience in constituent response generation and dissemination.

Responsibilities

• Serve as a point of contact for constituent inquiries directed to the Board of County Commissioners.
• Review inquiries, clarify questions, and coordinate with departments to gather accurate information.
• Draft correspondence explaining policies, services, processes, and decisions in clear, accessible language.
• Maintain a neutral, professional approach while handling sensitive concerns with tact and confidentiality.
• Prepare proclamations and coordinate inviting speakers and comments in support of proclamations.
• Manage CORA requests and report trends to leadership.

Skills

Customer service

Communication skills

Written communication

Research abilities

Discretion

Neutrality

Education

High school diploma or equivalent

Associate degree substitution for experience

Bachelor’s degree substitution for experience

Tools

Microsoft Office

Job description

El Paso County seeks a Constituent Services Specialist to coordinate timely responses to resident inquiries on behalf of the Board of County Commissioners. You will gather information, draft communications, and coordinate with departments to provide accurate, neutral, and professional responses.

You will track inquiries, support proclamations, and assist with CORA requests while maintaining confidentiality and trust with citizens and elected officials.