CONSTITUENT SERVICES SPECIALIST

State of Arizona; Arizona; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation and sick days

Paid parental leave

Medical insurance

Dental insurance

Retirement program

Commuter subsidy

Wellness program

Job summary

The State of Arizona’s Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) seeks an executive-level assistant for the Constituent Services Specialist role. The position confidentially researches, advises, and manages public inquiries and materials from diverse groups including inmates’ families, agencies, and community partners.

The role supports the Professional Standards and Accountability team, handling sensitive information with discretion, coordinating with multiple offices,

Qualifications

• Experience with correctional visitation policies and procedures.
• Strong verbal and written communication skills.
• Ability to research and analyze public inquiries.
• Ability to handle confidential information with discretion.
• Familiarity with administrative processes and government structure.

Responsibilities

• Research and advise on constituent materials and requests.
• Assist in managing communications with inmates’ families, public, and agencies.
• Maintain discretion in handling confidential information.
• Coordinate with multiple levels of authority and departments.
• Prepare varied correspondence in line with policies.

Skills

Verbal/Written comms

Written comms

Interpersonal skills

Research/data

Crisis management

Policy communication

Discretion

Time management

Correspondence

Job description

Are you an expert in correctional visitation policies and procedures? Do you have experience in customer service and correctional administration? Join our Professional Standards and Accountability team making a difference.

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an executive-level assistant to fill the Constituent Services Specialist position. This position is responsible for confidentially researching, advising, assisting, and managing Constituents' materials and requests from the general public, inmates/offenders' families/friends, ADCRR/State agencies, law enforcement agencies, and other community groups.

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Knowledge of

• Established departmental policies and procedures, Director's instructions, and department structure and functions
• Arizona Revised Statutes (ARS)
• Federal, State, County, and City jurisdiction of authority
• General public assistance through private organizations, State, and community agencies
• Database management
• General office practices
• Correctional visitation processes and rules

Skill in

• Verbal and written communications
• Establishing and maintaining interpersonal relationships
• Research and data gathering

Ability to

• Deal with crisis situations
• Properly communicate with various levels of authority
• Organize and prioritize work activities
• Maintain discretion in all areas of responsibility
• Compose varied correspondence with appropriate consideration of relevant policy and procedures

Selective Preference(s)

• Experience with correctional visitation policies, procedures and documentation
• Experience with Administrative and general customer service
• Institutional field experience
• Preferably bilingual