Connectivity & Wi‑Fi Technical Support Specialist

Utility Warehouse; United States; Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance

Virtual GP

Enhanced family-friendly policies

Job summary

Utility Warehouse is hiring for a telecom support role based in the United States. The successful candidate will handle broadband issues, mobile troubleshooting, and billing queries while delivering high-quality service across multiple channels.

The role requires understanding of broadband delivery (ADSL, PSTN, FTTC, FTTP, VoIP) and home network troubleshooting, plus the ability to run remote diagnostic tests and work Saturdays as part of the schedule. Competitive pay and benefits are provided.

Qualifications

• At least one year of telecom contact centre experience.
• Understanding of broadband delivery (ADSL, PSTN, FTTC, FTTP, VoIP) and home network troubleshooting (LANs, Wi-Fi frequencies, latency, DNS).
• Ability to run remote diagnostic line tests and work shifts including Saturdays.

Responsibilities

• Manage issues like slow speeds, connectivity, Wi-Fi faults, noisy lines, billing, payments, and mobile troubleshooting (physical and eSIMs on 5G).
• Deliver award-winning customer service with first-call resolution across multiple channels.
• Achieve performance targets and maintain quality compliance.

Skills

Telecom contact centre experience

Broadband delivery knowledge

Home network troubleshooting

Remote diagnostic tests

Job description

Utility Warehouse is hiring for a telecom support role based in the United States. The successful candidate will handle broadband issues, mobile troubleshooting, and billing queries while delivering high-quality service across multiple channels.

The role requires understanding of broadband delivery (ADSL, PSTN, FTTC, FTTP, VoIP) and home network troubleshooting, plus the ability to run remote diagnostic tests and work Saturdays as part of the schedule. Competitive pay and benefits are provided.