Connection Center Lead & Executive Support Manager

GreenSpace Recycling; Liberty Lake (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical (75% employer-paid for on-site

Dental and vision

Paid time off

401(k)

Job summary

GreenSpace Recycling seeks an experienced Office Manager/Executive Assistant to lead our Connection Center and support the COO. You will supervise the Connection Center Specialist, own processes, manage calendars, and coordinate client visits. This role blends people leadership with executive support in a fast-paced environment.

You’ll manage communications, keep SOPs current, and ensure smooth operations across our Liberty Lake headquarters while staying aligned with sales and client priorities.

Qualifications

• 3+ years in Executive Assistant, Office Manager, or similar role.
• Experience supervising staff: hiring, training, coaching, performance management.
• Calm, sound judgment with upset clients and urgent problems.
• Strong writing, including turning long threads into short, clear briefs.
• A proven system for tracking tasks and follow-ups.
• Discretion with confidential business and personnel matters.

Responsibilities

• Lead, train and coach the Connection Center Specialist, including hiring, reviews and accountability.
• Own Connection Center processes and keep SOP Book current.
• Handle escalations from clients, haulers and drivers through to resolution.
• Keep Salesforce account and hauler-platform information current.
• Manage office supplies and inventory, and keep the office and common areas organized.
• Report on Connection Center volume and response times.
• Manage the COO's calendar and prepare short briefs before key meetings.
• Triage email and draft correspondence.
• Track the COO's commitments and follow-ups and close the loop.
• Schedule client visits and coordinate travel for monthly market visits.
• Keep the COO and Sales aligned on clients and priorities.

Skills

Executive support

Team supervision

Calm under pressure

Strong writing

Task tracking

Discretion with confidential matters

Tools

Salesforce

Job description

GreenSpace Recycling seeks an experienced Office Manager/Executive Assistant to lead our Connection Center and support the COO. You will supervise the Connection Center Specialist, own processes, manage calendars, and coordinate client visits. This role blends people leadership with executive support in a fast-paced environment.

You’ll manage communications, keep SOPs current, and ensure smooth operations across our Liberty Lake headquarters while staying aligned with sales and client priorities.