Office Manager | Executive Support & Customer Service Lead

GreenSpace Recycling; Liberty Lake (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical (75% employer-paid for on-site

Dental and vision

Paid time off

401(k)

Job summary

GreenSpace Recycling seeks an experienced Office Manager/Executive Assistant to lead our Connection Center and support the COO. You will supervise the Connection Center Specialist, own processes, manage calendars, and coordinate client visits. This role blends people leadership with executive support in a fast-paced environment.

You’ll manage communications, keep SOPs current, and ensure smooth operations across our Liberty Lake headquarters while staying aligned with sales and client priorities.

Qualifications

• 3+ years in Executive Assistant, Office Manager, or similar role.
• Experience supervising staff: hiring, training, coaching, performance management.
• Calm, sound judgment with upset clients and urgent problems.
• Strong writing, including turning long threads into short, clear briefs.
• A proven system for tracking tasks and follow-ups.
• Discretion with confidential business and personnel matters.

Responsibilities

• Lead, train and coach the Connection Center Specialist, including hiring, reviews and accountability.
• Own Connection Center processes and keep SOP Book current.
• Handle escalations from clients, haulers and drivers through to resolution.
• Keep Salesforce account and hauler-platform information current.
• Manage office supplies and inventory, and keep the office and common areas organized.
• Report on Connection Center volume and response times.
• Manage the COO's calendar and prepare short briefs before key meetings.
• Triage email and draft correspondence.
• Track the COO's commitments and follow-ups and close the loop.
• Schedule client visits and coordinate travel for monthly market visits.
• Keep the COO and Sales aligned on clients and priorities.

Skills

Executive support

Team supervision

Calm under pressure

Strong writing

Task tracking

Discretion with confidential matters

Tools

Salesforce

Job description

Our Office Manager runs our Connection Center, the hub for all client, hauler, and driver communication, and supervises our full-time Connection Center Specialist. The other half of the role is executive support for our COO: calendar, meeting briefs, follow-ups, and client scheduling. If you like leading a small team and being the person an executive relies on, this role is both.

About Us:

GreenSpace Recycling provides waste and recycling services for property management and multifamily communities across Washington, Oregon, Idaho, and California. Our headquarters in Liberty Lake keeps clients, haulers, and route drivers connected every day. We thrive when our people thrive.

What you'll do:

Connection Center & Office (about 50%)

• Lead, train and coach the Connection Center Specialist, including hiring, reviews and accountability
• Own Connection Center processes and keep our SOP Book current
• Handle escalations from clients, haulers and drivers through to resolution
• Keep Salesforce account and hauler-platform information current
• Manage office supplies and inventory, and keep the office and common areas organized
• Report on Connection Center volume and response times

Executive Support (about 50%)

• Manage the COO's calendar and prepare short briefs before key meetings
• Triage email and draft correspondence
• Track the COO's commitments and follow-ups and close the loop
• Schedule client visits and coordinate travel for monthly market visits
• Keep the COO and Sales aligned on clients and priorities

What you bring:

• 3+ years as an Executive Assistant, Office Manager, or similar role
• Experience supervising staff: hiring, training, coaching, and performance management
• Calm, sound judgment with upset clients and urgent problems
• Strong writing, including turning long threads into short, clear briefs
• A proven system for tracking tasks and follow-ups
• Discretion with confidential business and personnel matters
• Valid driver's license and a driving record that meets our insurance standards
• Preferred: customer service or dispatch experience; property management, waste or field services background; SOP writing

Schedule:

Monday-Friday, 7:00 a.m.-3:30 p.m., with a 30-minute unpaid meal period and paid rest breaks.

Benefits:

• Medical (75% employer-paid for employees)
• Dental and vision
• Paid time off
• 401(k)

Physical requirements:

Prolonged sitting and computer and phone work; occasionally lifting up to 25 lbs; driving a company vehicle for local errands.

We value team members who care about quality, safety, and sustainability, and we invest in their growth as the company continues to expand.

Employment Contingencies:

• Driving risk analysis by our insurer
• Motor Vehicle Report (MVR) to confirm a safe driving record
• Drug screening
• Background check

All pre-employment screening and certification costs are covered by GreenSpace.

GreenSpace Recycling is an Equal Opportunity Employer and participates in E-Verify.

We will verify employment eligibility in accordance with federal law after the candidate accepts an offer of employment and completes Form I-9.

Let's create a greener future together!