Configuration Support Analyst: IT Solutions & Change Mgmt

Oracle; Carson City (NV); On-site; USD 43,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off and holidays

Job summary

Oracle seeks a Configuration Support Analyst to configure solution-related service requests and support application maintenance within the Support Services organization. The role involves requirements gathering, system configuration, workflow validation, and advising on build standards across supported applications.

Key duties include Level 2 support, scope assessment, configuration, change management, and post-implementation troubleshooting, with emphasis on best practices and collaboration

Qualifications

• Two to four years of client-facing or customer support experience.
• Two years supporting software applications.
• Associate’s degree, bachelor’s degree, or relevant technical training preferred.
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Conduct scope assessment, gather requirements, and configure application solutions.
• Execute change management procedures and validate configuration accuracy through workflow testing.
• Troubleshoot software defects, for ongoing support activities post-implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

Skills

Client-facing experience

Analytical thinking

Prioritization

Education

Associate’s degree

Bachelor’s degree

Technical training

Tools

SQL

CCL

Job description

Oracle seeks a Configuration Support Analyst to configure solution-related service requests and support application maintenance within the Support Services organization. The role involves requirements gathering, system configuration, workflow validation, and advising on build standards across supported applications.

Key duties include Level 2 support, scope assessment, configuration, change management, and post-implementation troubleshooting, with emphasis on best practices and collaboration