Configuration Support Analyst – Support Services

Ll Oefentherapie; Boise (ID); On-site; USD 43,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D insurance

Flexible Spending Accounts

Commuter benefits

401(k) with company match

Paid time off

Paid holidays

Sick leave

Parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning

Voluntary benefits (auto/home/pet)

Job summary

Oracle seeks a Configuration Support Analyst to configure solution-related service requests and support maintenance across the Support Services organization. The role focuses on requirements gathering, system configuration, workflow validation, and change management with advisory input on build standards across supported applications.

Responsibilities include Level 2 support, scope assessment, configuration, testing, and collaboration with stakeholders to ensure quality service delivery and

Qualifications

• 2–4 years of client-facing or customer support experience.
• 2 years supporting software applications.
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Gather requirements, configure application solutions, and assess scope.
• Execute change management procedures and validate configurations through workflow testing.
• Troubleshoot software defects for ongoing support post-implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

Skills

Client-facing experience

Software application support

Analytical thinking

Problem-solving abilities

Education

Two to Four years experience in related field

Tools

Cerner

Oracle Health

Job description

Configuration Support Analyst – Support Services

Trending

• Job Identification 326584
• Job Category Support
• Posting Date 04/07/2026, 06:45 PM
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 3 to 5+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Must be based in one of the following locations:

Position Summary

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Duties and Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels
• Conduct scope assessment, gather requirements, and configure application solutions
• Execute change management procedures and validate configuration accuracy through workflow testing
• Troubleshoot software defects, for ongoing support activities post-implementation
• Deliver consultation on best practices and configuration standards across solutions
• Collaborate with internal stakeholders and participate in structured service delivery processes

Minimum Qualifications

• Two to four (2–4) years of client-facing or customer support experience
• Two (2) years supporting software applications
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Preferred Qualifications

• Clinical or healthcare information technology experience, including Cerner or Oracle Health
• Experience with CCL, SQL, or related query languages

Qualifications

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $20.58 to $40.24 per hour; from: $42,800 to $83,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• 1. Medical, dental, and vision insurance, including expert medical opinion
• 2. Short term disability and long term disability
• 3. Life insurance and AD&D
• 4. Supplemental life insurance (Employee/Spouse/Child)
• 5. Health care and dependent care Flexible Spending Accounts
• 6. Pre-tax commuter and parking benefits
• 7. 401(k) Savings and Investment Plan with company match
• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 9. 11 paid holidays
• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• 11. Paid parental leave
• 12. Adoption assistance
• 13. Employee Stock Purchase Plan
• 14. Financial planning and group legal
• 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.