Configuration Support & Change Specialist

Ll Oefentherapie; Boise (ID); On-site; USD 43,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D insurance

Flexible Spending Accounts

Commuter benefits

401(k) with company match

Paid time off

Paid holidays

Sick leave

Parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning

Voluntary benefits (auto/home/pet)

Job summary

Oracle seeks a Configuration Support Analyst to configure solution-related service requests and support maintenance across the Support Services organization. The role focuses on requirements gathering, system configuration, workflow validation, and change management with advisory input on build standards across supported applications.

Responsibilities include Level 2 support, scope assessment, configuration, testing, and collaboration with stakeholders to ensure quality service delivery and

Qualifications

• 2–4 years of client-facing or customer support experience.
• 2 years supporting software applications.
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Gather requirements, configure application solutions, and assess scope.
• Execute change management procedures and validate configurations through workflow testing.
• Troubleshoot software defects for ongoing support post-implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

Skills

Client-facing experience

Software application support

Analytical thinking

Problem-solving abilities

Education

Two to Four years experience in related field

Tools

Cerner

Oracle Health

Job description

Oracle seeks a Configuration Support Analyst to configure solution-related service requests and support maintenance across the Support Services organization. The role focuses on requirements gathering, system configuration, workflow validation, and change management with advisory input on build standards across supported applications.

Responsibilities include Level 2 support, scope assessment, configuration, testing, and collaboration with stakeholders to ensure quality service delivery and