Configuration Support Analyst – Support Services

Oracle; United States; On-site; USD 40,800 - 79,700; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan with company match

Paid parental leave

Job summary

A leading technology firm seeks a Configuration Support Analyst responsible for configuring solutions and maintaining applications. Candidates should have 2-4 years of customer support experience, preferably in healthcare IT, and solid analytical skills. The role includes providing customer support, gathering requirements, and executing change management. The position offers competitive pay and comprehensive benefits including health insurance, flexible spending accounts, and a retirement plan.

Qualifications

• 2-4 years of client-facing or customer support experience required.
• Experience supporting software applications is essential.
• Demonstrated ability to prioritize, analyze, and solve complex problems.

Responsibilities

• Provide Level 2 customer support for technical and functional issues.
• Conduct requirements gathering and configure application solutions.
• Validate configuration accuracy through workflow testing.

Skills

Customer support experience

Analytical thinking

Problem-solving

Education

Associate’s degree or relevant technical training

Bachelor’s degree

Tools

CCL

SQL

Job description

Eligibility

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Location

Must be based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Position Summary

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Duties And Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Conduct scope assessment, gather requirements, and configure application solutions.
• Execute change management procedures and validate configuration accuracy through workflow testing.
• Troubleshoot software defects for ongoing support activities post‑implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

Minimum Qualifications

• Two to four (2–4) years of client‑facing or customer support experience.
• Two (2) years supporting software applications.
• Associate’s degree, bachelor’s degree, or relevant technical training preferred.
• Demonstrated prioritization, analytical thinking, and complex problem‑solving ability.

Preferred Qualifications

• Clinical or healthcare information technology experience, including Cerner or Oracle Health.
• Experience with CCL, SQL, or related query languages.

Salary & Benefits

US: Hiring Range in USD from $19.62 – $38.32 per hour; $40,800 – $79,700 per year. May be eligible for equity.

Benefits include:

• Medical, dental, and vision insurance.
• Short term and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off and flexible vacation.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.

Career Level

IC1

EEO Statement

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.