Configuration Support Analyst — Enterprise App Config & Support

Oracle; Augusta (ME); On-site; USD 43,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Equity eligibility

Job summary

Oracle is seeking a Configuration Support Analyst to configure solution-related service requests and support maintenance across supported applications. The role includes requirements gathering, system configuration, workflow validation, and change management consultation.

The position involves Level 2 customer support, scope assessment, and collaboration with stakeholders to ensure best practices and configuration standards are applied across solutions.

Qualifications

• 2–4 years of client-facing or customer support experience.
• 2 years supporting software applications.
• Associate’s or Bachelor's degree or relevant technical training preferred.
• Demonstrated prioritization, analytical thinking, and problem solving ability.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Conduct scope assessment, gather requirements, and configure application solutions.
• Execute change management procedures and validate configuration accuracy through workflow testing.
• Troubleshoot software defects, for ongoing support activities post-implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

Skills

Client-facing support

Software support

Analytical thinking

Healthcare IT experience

SQL

Education

Associate's or Bachelor's degree

Tools

Cerner / Oracle Health

Job description

Oracle is seeking a Configuration Support Analyst to configure solution-related service requests and support maintenance across supported applications. The role includes requirements gathering, system configuration, workflow validation, and change management consultation.

The position involves Level 2 customer support, scope assessment, and collaboration with stakeholders to ensure best practices and configuration standards are applied across solutions.