Senior Configuration Operations Lead

HP Inc.; Denver (CO); Presencial; USD 66.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Vacation and sick leave

Descripción de la vacante

HP Inc. is seeking a Configuration Operations Team Lead to manage a designated technology area or customer group with moderate risk and complexity.

The role requires balancing technical leadership with business insight, addressing issues proactively, and growing service revenues through additional offerings. The position emphasizes senior-level relationship management, knowledge sharing, and independence in resolving moderate scope problems while aligning with HP’s solutions for customer

Formación

• Four-year or graduate degree in CS/IS or related discipline.
• 2-4 years of relevant work experience in HP products, customer base, account management, or on-site support.

Responsabilidades

• Operates a designated technology area with moderate risk and complexity.
• Integrates technical acumen and business insight to formulate customer solutions.
• Resolves majority of incidents independently; collaborates on complex or cross-technology issues.
• Proactively addresses issues and notifies management of potential escalations.
• Implements solutions to fulfill moderately complex customer requirements.
• Identifies opportunities for additional services to drive revenue growth.
• Provides technical consultation during contract renewals and influences delivery decisions.
• Builds relationships up to senior management in assigned accounts.
• Develops conclusions, recommendations and reports; shares knowledge to foster knowledge management.
• Works independently on moderate scope problems following company policies.

Educación

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline

Typically 2-4 years of work experience in HP products or related fields

Descripción del empleo

HP Inc. is seeking a Configuration Operations Team Lead to manage a designated technology area or customer group with moderate risk and complexity.

The role requires balancing technical leadership with business insight, addressing issues proactively, and growing service revenues through additional offerings. The position emphasizes senior-level relationship management, knowledge sharing, and independence in resolving moderate scope problems while aligning with HP’s solutions for customer