Configuration Operations Lead – Growth & Automation

HP Inc.; Atlanta (GA); On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Job summary

HP, Inc. is seeking a Configuration Operations Team Lead to manage a designated technology area and customer group with moderate risk. You will address issues proactively, apply HP solutions, and pursue opportunities for service revenue growth while maintaining senior relationships.

The role requires a four-year or graduate degree in a related field and typically 2–4 years of HP-related experience. A robust set of technical skills and certifications is preferred.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline or commensurate work experience.
• Typically 2–4 years of work experience in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or related field.

Responsibilities

• Utilizes technical expertise to manage a designated technology area or customer group with moderate risk and complexity.
• Resolves most technical incidents independently within the designated area and collaborates on more complex issues.
• Provides proactive solutions to address issues and identifies opportunities for service revenue growth.
• Builds and maintains strong relationships up to senior management level in assigned accounts.
• Produces conclusions and reports, sharing knowledge to foster a knowledge management culture.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

KPIs

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

Four-year or Graduate Degree in Computer Science/Information Systems or related discipline

Tools

HP products experience

Job description

HP, Inc. is seeking a Configuration Operations Team Lead to manage a designated technology area and customer group with moderate risk. You will address issues proactively, apply HP solutions, and pursue opportunities for service revenue growth while maintaining senior relationships.

The role requires a four-year or graduate degree in a related field and typically 2–4 years of HP-related experience. A robust set of technical skills and certifications is preferred.