Configuration Delivery Lead - System and Claims Ops

Blue Cross and Blue Shield of North Carolina; Kentucky; On-site; USD 108,000 - 173,000; Full time

Job summary

Blue Cross NC is seeking an experienced leader to oversee teams responsible for system configuration delivery, aligning initiatives with enterprise strategy. You will drive analysis, development, and implementation to improve performance and user efficiency across environments.

The role emphasizes staff management, resource planning, and ensuring adherence to configuration processes and SLAs, with collaboration across IT and business operations to support upgrades and security enhancements.

Qualifications

• Bachelor’s degree or advanced degree.
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.
• Experience leading staff and delivering configuration projects.

Responsibilities

• Lead analysis, development, and deployment of system configuration solutions.
• Oversee staff performance, mentoring, and resource management to meet project goals.
• Ensure test plans and configuration releases meet quality standards and SLA.
• Coordinate with IT and business operations for upgrades and security changes.
• Act as delivery lead on complex corporate projects and initiatives.

Skills

People management

Resource management

Performance monitoring

Change & process improvement

Stakeholder communication

Education

Bachelor’s degree or higher

Job description

Blue Cross NC is seeking an experienced leader to oversee teams responsible for system configuration delivery, aligning initiatives with enterprise strategy. You will drive analysis, development, and implementation to improve performance and user efficiency across environments.

The role emphasizes staff management, resource planning, and ensuring adherence to configuration processes and SLAs, with collaboration across IT and business operations to support upgrades and security enhancements.