Configuration Delivery Lead - Claims & Operations

Blue Cross and Blue Shield of North Carolina; Arizona; On-site; USD 108,000 - 173,000; Full time

Job summary

Blue Cross NC seeks an experienced configuration delivery leader to oversee staff responsible for system configuration solution delivery, ensuring alignment with the enterprise strategy and business requirements.

You will guide analysis, development, and implementation of process and system modifications, aiming to improve performance and user efficiency across complex projects and operations.

Qualifications

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field; in lieu of degree, 7+ years of experience.

Responsibilities

• Oversee staff responsible for system configuration solution delivery and meet business requirements.
• Lead analysis, development, and implementation of modification and re‑engineering of processes and systems.
• Ensure performance metrics and SLA adherence; provide guidance to delivery teams.
• Coordinate testing, data migration, and release management across configuration solutions.
• Lead delivery of implementation and post-implementation support across projects and operations.

Skills

Staff leadership

Performance management

Mentoring

Resource management

Change management

Communication

Delegation

Education

Bachelor's degree

Advanced degree

Job description

Blue Cross NC seeks an experienced configuration delivery leader to oversee staff responsible for system configuration solution delivery, ensuring alignment with the enterprise strategy and business requirements.

You will guide analysis, development, and implementation of process and system modifications, aiming to improve performance and user efficiency across complex projects and operations.