Configuration Delivery Lead, Claims Ops

Blue Cross and Blue Shield of North Carolina; Maryland; On-site; USD 108,000 - 173,000; Full time

Job summary

Blue Cross and Blue Shield of North Carolina seeks a Senior Configuration Lead to oversee staff delivering configuration solutions aligned with enterprise strategy. You will guide analysis, development, and deployment of process and system changes to improve performance and user efficiency.

Responsibilities include managing performance, mentoring staff, ensuring SLA targets, and coordinating with IT and business operations on system upgrades and security changes.

Qualifications

• Bachelor's degree or advanced degree required.
• 5+ years of related field experience.
• In lieu of degree, 7+ years of related field experience.

Responsibilities

• Oversee staff responsible for system configuration solution delivery to meet business requirements.
• Lead the analysis, development, and implementation of initiatives related to modification and re-engineering of processes and systems to meet objectives.
• Manage performance, mentoring, conflict resolution, and engagement of employees; oversee succession planning.
• Ensure staff utilizes standard methodologies for support processes and optimizes performance using industry tools and techniques.
• Provide direction to a team to ensure appropriate system configuration solutions and communicate status to upper management.
• Monitor SLA performance and ensure project goals are delivered as committed.
• Champion change and continuous improvement across the organization.

Skills

Leadership

Mentoring

Performance management

Stakeholder communication

Education

Bachelor's degree

Advanced degree

Job description

Blue Cross and Blue Shield of North Carolina seeks a Senior Configuration Lead to oversee staff delivering configuration solutions aligned with enterprise strategy. You will guide analysis, development, and deployment of process and system changes to improve performance and user efficiency.

Responsibilities include managing performance, mentoring staff, ensuring SLA targets, and coordinating with IT and business operations on system upgrades and security changes.