Configuration Delivery Lead — Claims Operations

Blue Cross and Blue Shield of North Carolina; Arkansas; On-site; USD 108,000 - 173,000; Full time

Job summary

Blue Cross Blue Shield of North Carolina is seeking a senior leader to oversee staff responsible for system configuration solution delivery to meet enterprise strategy and business requirements. You will lead analysis, development, and implementation of initiatives related to modification and re‑engineering of processes and systems to improve performance and user efficiency.

The role emphasizes people management, testing governance, release management, and close collaboration with IT and

Qualifications

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Oversee staff responsible for system configuration solution delivery.
• Lead analysis, development, and implementation of configuration initiatives.
• Coordinate with IT and business operations for upgrades and security changes.
• Monitor performance metrics and ensure SLA is met.
• Deliver implementation and post-implementation support.
• Ensure smooth transition of work between projects and operations.

Skills

Leadership

Project management

Stakeholder communication

Configuration knowledge

Team mentoring

Resource planning

Education

Bachelor's degree

Tools

Configuration management tools

Test management tools

IT governance frameworks

Job description

Blue Cross Blue Shield of North Carolina is seeking a senior leader to oversee staff responsible for system configuration solution delivery to meet enterprise strategy and business requirements. You will lead analysis, development, and implementation of initiatives related to modification and re‑engineering of processes and systems to improve performance and user efficiency.

The role emphasizes people management, testing governance, release management, and close collaboration with IT and