Configuration Manager

ReDEFY; Mechanicsville (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology services company in Virginia is seeking an experienced and ITIL-certified Configuration Manager to join their IT Service Management team. The role involves establishing and enhancing the Configuration Management process, ensuring alignment with ITIL best practices. Candidates should possess strong collaboration skills, a deep understanding of Azure resource integration, and extensive experience with Ivanti Neurons for ITSM. This position offers an opportunity to contribute to effective incident, change, and asset management within the organization.

Qualifications

• ITIL Foundation certification required, Intermediate/Expert level preferred.
• Proven experience in Configuration Management within an ITIL-aligned environment.
• Proven experience managing Azure resources within a CMDB.
• Strong knowledge of Ivanti Neurons for ITSM and its CMDB capabilities.
• Hands-on experience with CI class modeling and discovery tools.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication abilities and stakeholder management expertise.
• Ability to collaborate across technical and business teams.

Responsibilities

• Develop, implement, and maintain Configuration Management policies aligned with ITIL.
• Own and manage the CMDB, ensuring CI data accuracy.
• Collaborate with Change Management and Incident Management teams for service delivery.
• Define and enforce CI identification and reporting standards.
• Work closely with technical teams to gather CI information.
• Monitor and audit configuration data for quality.
• Establish and track KPIs for CMDB health.
• Provide leadership and training to IT teams.
• Support IT governance and compliance initiatives.

Skills

Configuration Management

ITIL practices

Azure resource management

Ivanti Neurons for ITSM

Analytical skills

Communication skills

Stakeholder management

Collaboration

Education

ITIL Foundation certification

Tools

Ivanti Neurons for ITSM

Job description

We are seeking an experienced and ITIL-certified Configuration Manager to join our IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously enhancing the Configuration Management process, ensuring it aligns with ITIL best practices.

The Configuration Manager will maintain the accuracy, integrity, and traceability of Configuration Items (CIs) within the Configuration Management Database (CMDB), supporting effective incident, change, problem, and asset management. Success in this role requires strong collaboration with technical teams and a deep understanding of Azure resource integration within a third‑party CMDB.

The ideal candidate will have extensive hands‑on experience with Ivanti Neurons for ITSM, particularly around CI class modeling, discovery tooling, and Azure integrations.

Key Responsibilities

• Develop, implement, and maintain Configuration Management policies and processes aligned with ITIL and Client standards.
• Own and manage the CMDB, ensuring CI data accuracy, completeness, and compliance.
• Collaborate with Change Management, Incident Management, and FinOps teams for seamless service delivery.
• Define and enforce CI identification, control, and reporting standards.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor, validate, and audit configuration data to ensure quality and reliability.
• Establish and track key performance indicators (KPIs) to measure Configuration Management maturity and CMDB health.
• Provide leadership, training, and best‑practice guidance to IT teams.
• Support IT governance, risk management, and compliance initiatives.

Qualifications

• ITIL Foundation certification required (Intermediate/Expert level preferred).
• Proven experience in Configuration Management within an ITIL‑aligned environment.
• Proven experience managing Azure resources within a CMDB.
• Strong knowledge of Ivanti Neurons for ITSM and its CMDB capabilities.
• Hands‑on experience with CI class modeling and discovery tools.
• Strong analytical, problem‑solving, and documentation skills.
• Excellent communication abilities and stakeholder management expertise.
• Ability to collaborate across technical and business teams.

Preferred Skills

• Experience with configuration automation tools.
• Familiarity with cloud platforms (Azure, AWS, GCP).
• Experience with scripting languages (PowerShell, Python).
• Knowledge of audit/compliance frameworks.