Configuration Manager

Mbi Llc; Mechanicsville (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

A technology management firm in Virginia is looking for a Configuration Manager to develop and implement configuration management policies that align with ITIL standards. The role involves managing the CMDB, collaborating with various IT teams, and ensuring the accuracy and compliance of configuration data. Candidates should possess an ITIL Foundation certification and experience in configuration management within Azure and ITIL environments. Excellent communication skills are essential for this position.

Qualifications

• Proven experience in Configuration Management within an ITIL environment.
• Experience working in an Azure environment.
• Hands-on experience with CMDB tools.

Responsibilities

• Develop and maintain configuration management policies.
• Manage the CMDB for accuracy and compliance.
• Collaborate with IT teams for service delivery.

Skills

Configuration Management

ITIL standards

Analytical skills

Communication skills

Stakeholder management

Education

ITIL Foundation certification

Tools

Ivanti Neurons for ITSM

PowerShell

Python

Job description

Responsibilities

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Support IT governance, risk, and compliance initiatives.

Qualifications

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong knowledge of Ivanti Neurons for ITSM.
• Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
• Hands‑on experience with a CMDB tool—Ivanti Neurons for ITSM including CI class modeling and discovery tools.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

Preferred Skills

• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, GCP).
• Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
• Familiarity with audit and compliance frameworks.
• Knowledge of COV policies and standards.

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