Azure ITIL CMDB Lead | Ivanti Neurons & ITSM

Govserviceshub; Mechanicsville (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A public services provider in Mechanicsville is seeking a skilled Configuration Manager to join their IT Service Management team. The ideal candidate will have ITIL certification, extensive experience in Configuration Management within an ITIL and Azure environment, and strong skills in managing CMDB tools like Ivanti Neurons for ITSM. Key responsibilities include developing management policies, ensuring data accuracy, and collaborating with departments to support change management and service delivery. This role is critical for continuous improvement across IT services.

Qualifications

• 8+ years of experience in enterprise Configuration Management.
• Hands-on experience with Azure resource integration in CMDB.
• 2+ years of experience with Ivanti Neurons for ITSM capabilities.

Responsibilities

• Develop and maintain configuration management policies.
• Own and manage the CMDB for accuracy and compliance.
• Collaborate with IT teams for service delivery.

Skills

ITIL Foundation certification

Configuration Management experience in ITIL

Configuration Management experience in Azure

Knowledge of Ivanti Neurons for ITSM

ITIL v3/v4 process understanding

Experience with CMDB tools

Analytical and problem-solving skills

Collaboration skills

Communication and stakeholder management

Education

ITIL Foundation Certification

Tools

Ivanti Neurons for ITSM

Job description

A public services provider in Mechanicsville is seeking a skilled Configuration Manager to join their IT Service Management team. The ideal candidate will have ITIL certification, extensive experience in Configuration Management within an ITIL and Azure environment, and strong skills in managing CMDB tools like Ivanti Neurons for ITSM. Key responsibilities include developing management policies, ensuring data accuracy, and collaborating with departments to support change management and service delivery. This role is critical for continuous improvement across IT services.