Guest Services Expert - Front Desk (Flexible Hours)

Crescent Hotels & Resorts; Austin (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Highly competitive wages

Exceptional benefits plan

401K matching

Flexible scheduling

Travel discounts

Job summary

Crescent Hotels & Resorts seeks a Front Desk Agent in downtown Austin for Hotel Indigo Austin Downtown and Holiday Inn Express & Suites Austin Downtown. The role is guest-focused, handling check-ins, reservations, and inquiries with strong communication and attention to detail.

We offer competitive wages, benefits, 401K matching, flexible scheduling, and travel discounts within the Crescent network. Join a dynamic team in a central Austin location.

Qualifications

• Strong written and verbal communication abilities.
• Customer-focused with ability to handle guest inquiries.
• Basic computer skills and familiarity with PMS/Reservation systems.

Responsibilities

• Greet guests professionally and manage check-ins/check-outs.
• Handle reservations, cancellations, and modifications accurately.
• Answer calls and emails promptly and provide information on services.
• Process payments and maintain billing records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain guest records and update reservation systems.

Skills

Customer service

Hospitality experience

Front desk experience

Communication skills

Reservation systems

Education

High school diploma

Tools

Opera PMS

Job description

Crescent Hotels & Resorts seeks a Front Desk Agent in downtown Austin for Hotel Indigo Austin Downtown and Holiday Inn Express & Suites Austin Downtown. The role is guest-focused, handling check-ins, reservations, and inquiries with strong communication and attention to detail.

We offer competitive wages, benefits, 401K matching, flexible scheduling, and travel discounts within the Crescent network. Join a dynamic team in a central Austin location.