Conference Services Manager

Four Seasons Hotels and Resorts; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Energizing employee culture

Learning & development programs

Inclusive employee engagement events

Exclusive discount and travel programs

Competitive wages and benefits package

Medical insurance after 30 days

Dental and vision insurance

401(k) and retirement plan matching

Employee assistance program

Job summary

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Conference Services Manager to lead the planning and execution of group events booked by the Sales Department. You will coordinate client requirements across hotel departments to ensure seamless service and profitability.

The successful candidate will bring 5+ years of hotel conference services experience, strong organization, and the ability to negotiate and adapt under pressure, while upholding the Four Seasons’ renowned

Qualifications

• 5+ years direct hotel/resort conference services experience.
• Willingness to provide service to residents, guests, and peers.
• Strong organizational skills; able to work independently.
• Ability to work under pressure, negotiate, set priorities, and adapt to changing conditions.
• High work ethic and responsibility within the team.
• Experience with Golden Sales & Catering (Delphi), Opera, CVENT/Prism (or similar), HotSOS, Workday, Teams, OneDrive, and Microsoft Office Suite.

Responsibilities

• Communicate client needs and expectations across all hotel departments.
• Ensure successful group execution and client satisfaction from the resort's perspective.
• Collaborate with clients using menu presentations and event proposals to maximize revenue.
• Coordinate function space usage with Sales to maximize revenue.
• Finalize bookings and upsell while maintaining clear communication with all departments.
• Maintain an active trace/follow-up system.
• Supervise banquet event execution.
• Review function space with banquet manager and head house attendant as needed.
• Prepare banquet checks and review final bills after events.
• Attend meetings with hotel staff and clients for planning and tastings.

Skills

Customer service

Organization

Negotiation

Under pressure

Attention to detail

Tools

Delphi (Golden Sales & Catering)

Opera

CVENT/Prism

HotSOS

Workday

Teams

OneDrive

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join the only AAA Five Diamond property in Central Florida!

The Opportunity:

Conference Services Manager

Who We Look For:

We are looking for a leader to join our Conference Services team. You will coordinate all requirements for various conference groups booked by the Sales Department. In this role, you will also be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process, ultimately ensuring their satisfaction.

Responsibilities:

• Communicates the needs and expectations of the client with all departments in the hotel
• Ensure successful execution of groups from the resort’s standpoint and simultaneously, the clients’ satisfaction
• Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
• Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Maintain an active trace/follow-up system
• Supervise the execution of banquet events
• Review all function space with banquet manager and when necessary, head house attendant
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Pre-Convention Meetings, Planning Visits, and Menu Tastings
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
• Ensure satisfaction of client at the outset of all events

Minimum Qualifications:

• Prior experience of 5 or more years directly working with a hotel or resort within the conference services department.
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, negotiate, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
• Experience with Golden Sales &Catering (Delphi), Opera, CVENT/Prismm (or similar Floor Plan Designing Systems), HotSOS, Workday, Teams, OneDrive, and Microsoft Office Suite programs

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits:

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits package
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching
• Employee Assistance Program
• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons Hotels & Resorts is FORTUNE Magazine’s "100 Best Companies to Work For," a recognition earned since the survey’s inception in 1998.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal