Catering Coordinator

Socket.dev; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Energizing Employee Culture

Comprehensive learning and development

Inclusive employee engagement events

Exclusive discount and travel programs

Competitive wages and benefits

Job summary

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Catering Coordinator to provide administrative and sales support to Catering Managers and the Director, assisting in organizing social and corporate events and coordinating with the resort’s Department and Division Heads in planning internal Four Seasons meetings.

The role requires 2+ years of hotel/resort experience, excellent organizational and multitasking skills, proficiency in MS Office, and strong customer service

Qualifications

• College education preferred.
• A minimum of 2+ years of previous hotel/resort experience.
• Excellent reading, writing & oral proficiency in English.
• Exceptional organizational skills and ability to multitask.
• Typing 40 wpm; able to handle high volume calls.
• Proficient in MS Word, Excel, Internet, Outlook; ability to learn Delphi (Golden Sales & Catering).
• Food and Beverage knowledge is a plus.

Responsibilities

• Receive, qualify and assign incoming telephone leads according to Four Seasons Standards.
• Assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office.
• Receive and assign catering leads via other lead generating sources.

Skills

English proficiency

Organizational skills

Attention to detail

Multitasking

Typing 40 wpm

Education

College education preferred

Tools

MS Word

MS Excel

Outlook

Delphi (Golden Sales & Catering)

Internet

Job description

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Role summary

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Catering Coordinator to provide administrative and sales support to Catering Managers and the Director. This role involves assisting in the organization of social and corporate events, acting as a liaison with resort departments, and supporting the Conference Services Team. Key responsibilities include managing leads, preparing proposals and contracts, handling client correspondence, maintaining event details in the Golden Sales & Catering system (Delphi), and coordinating internal events. The ideal candidate will have 2+ years of hotel/resort experience, excellent organizational and multitasking skills, proficiency in MS Office, and strong customer service abilities. Food and beverage knowledge is a plus.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join ourAAA FiveDiamond property inCentral Florida!

TheOpportunity:

CateringCoordinator

Who We Look For:

Responsible for providing administrativeand salessupport to the Catering Managers and Directorwhile being familiar with all aspects of the catering planning process. Assist in the organizing of social and corporate events and act as a liaison with the resort’s Department and Division Heads in planning internal Four Seasons meetings. Provide back up support to the Conference Services Team,in particular inthe absence of the Conference ServicesCoordinator.

Essential Functions:

• Receive, qualify andassignincoming telephoneleadsin accordance with Four Seasons Standards

• Receive other incoming phone calls andassist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office.

• Receive and assign catering leads via the other lead generating sources.

• In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.

• Prepare accurate catering proposals and contracts, using Golden, MS Word and Adobe PDF.

• Prepare all collateral, giftingandfunction rooms for incoming site inspections.

• Answer client correspondence as needed by Catering Sales Team to provide sales support.

• Prepareaccurate written correspondence includingemails,invoices, rooming lists, banquet eventorders, schedule of events, printedmenususingMS Wordor Publisher,Golden, andOutlook.

• MaintainGoldenaccounts, includingdeposit schedules, creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders.

• Facilitateall aspects of internal events.

• Completedistribution of Catering correspondence to the resort operating departments as required.

• Reserve, order and reconfirm rental items, as directed by the Catering Sales Team.

• Collect, process and pay invoices.

• Maintainthe various Catering file systems, both electronic and paper, including Account Files.

• Operatea variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, Vocera.

• Complywith Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.

• Respondaccording to the crisis management plan to any resort emergency or safety situation.
  Complywith Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth inEmPact.

• Periodicallyassist with front of house operations including greeting and directing guests, staffing hospitality desks, and working with Banquets during crunch times.

• Performother tasks or projects as assigned by hotel management.

• Maintainan inventory of all standard department supplies and printed collateral materials, including but not limited to Catering wedding packets, special menu cards, amenity cards.

• Performall tasks in the absence of the Conference Services Assistant or Delphi Key Operator distribution tasks.

• Participatein scheduled departmental and administrative meetings as requested.

Knowledge and Skills:

Education:

College educationpreferred

ExperiencePre-Requisite:
A minimum of 2+years of previous hotel/resortexperience required.Candidates without this experience will not be considered. *F&B, cateringorsales experiencewith administrativeskills stronglypreferred.

Skills andAbilities:
Excellent reading, writing & oral proficiency in the English language.
Exceptionalorganizational skills.
Attention to detail.
Ability to multitaskwhile staying focused on alldetails.
Must be able to type 40 wpm.
Required clerical responsibilitiesinclude typing, filing,scanning, photocopying.
Able to handle a large volume of telephone calls in an efficient and courteous manner.
Proficient in MS Word, Excel, Internet,Outlook, andability to learnGolden Sales & Catering(ie.Delphi).
Food and Beverage knowledge is a plus.
Work well under pressure, requires multitasking and being a team player.
Strategic thinker.

Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons is an Equal Opportunity, Affir… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal