Conference Services Manager (Event Services Manager)

Four Seasons Hotels and Resorts; Lee's Summit (MO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Cigna medical and dental benefits

Excellent training and development

Complimentary accommodation at otherFS

Complimentary employee meals

401k retirement plans

Job summary

Four Seasons Napa Valley is seeking a Conference Services Manager to coordinate all requirements for Destination, Incentive and Group bookings within the Sales department. You will lead event planning, negotiate contracts, and drive revenue through upselling while ensuring exceptional guest experiences.

The role requires 2–3 years in hotel conference services, a Bachelor’s degree (CMP preferred), and strong English communication skills.

Qualifications

• Bachelor’s degree required; CMP preferred.
• 2–3 years’ experience in hotel conference services.
• Excellent reading, writing and oral English proficiency.

Responsibilities

• Lead client event planning by creating proposals, negotiating contracts, and recommending menus and services.
• Manage event logistics from booking to execution with hotel teams.
• Drive revenue through upselling of services while monitoring budgets and attendance.
• Oversee on-site event execution with banquet, sales, operations, and vendors.
• Maintain client relationships with regular updates on room blocks, contracts and billing.
• Coordinate multiple stakeholders and handle fast-paced environments.

Skills

English fluency

Sales skills

Problem solving

Creativity

Attention to detail

Multi-tasking

Flexible hours

MS Word/Excel

Education

Bachelor’s Degree

CMP Certification

Tools

Sales & Catering Software

MS Word

Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We're Hiring!

Come join our Four Seasons Team! We are looking for a Conference Services Manager (Event Services Manager).

The Position/Role

The Conference Services Manager (Event Services Manager) coordinates all requirements for various Destination, Incentive, Group related bookings that are booked by the Sales Department.The manager is responsible for enforcing the terms of sales letter of agreement and guiding meeting/event/third party planners through the planning process. The manager will communicate the needs and expectations of the client/DMCs/third party planners with all departments in the hotel and ensure successful execution of group and client satisfaction from initial introduction to final billing.

What You Will Do

• Lead client event planning and sales by creating customized event proposals, negotiating contracts, and recommending menus and services that maximize revenue while meeting client needs.

• Manage event logistics from booking to execution, ensuring all requirements, schedules, room setups, and banquet details are accurately planned and communicated to hotel teams.

• Drive revenue growth through upselling of food, beverage, meeting space, and event services while monitoring budgets, attendance changes, and financial performance.

• Oversee event execution on-site, working closely with banquet, sales, operations, and vendor teams to ensure a seamless guest experience and immediate resolution of any issues.

• Maintain strong client relationships by providing regular updates on room blocks, attendance pick-up, contracts, billing, menu tastings, and other event details throughout the planning process.

• Requires exceptional organization, communication, and problem-solving skills, with the ability to coordinate multiple stakeholders, make quick decisions under pressure, and balance guest satisfaction with hotel operational and financial goals.

What You Bring

Education:

• Bachelor’s Degree / CMP Certification preferred

Experience:

• 2 to 3 years experience directly related to hotel conference services.

Skills and Abilities:

• Excellent reading, writing and oral proficiency in the English language.

• Strong selling and interpersonal skills.

• Strong problem solving skills, ability to handle difficult situations and guests.

• High level of creativity and attention to detail.

• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.

• Ability to work long and irregular hours, holidays, weekends and evenings.

• Golden Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer

• Salary Range: $80,000 - 90,000 DOE

• Cigna medical and dental benefit options

• Excellent Training and Development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• 401k Retirement Plans

Schedule & Hours:

• Full Time availability

• Flexible for early morning, mid-day, evening

• Must be available to work weekends and holidays

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [e-mail].

Four Seasons is an Equal Employment Opportunity and

Four Seasons is an Equal Opportunity, Aff...