In Room Dining Supervisor

Four Seasons Hotels and Resorts; Fort Lauderdale (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Four Seasons Hotel and Residences Fort Lauderdale is seeking an In Room Dining Supervisor who shares a passion for excellence and who infuses enthusiasm into all they do. This role supports the F&B Manager and ensures top-tier in-room dining service for guests around the clock.

The ideal candidate has 1–2 years of supervisory experience in Food & Beverage, strong knowledge of service standards, and the ability to manage staff and guest expectations in a luxury environment.

Qualifications

• One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage.
• Working knowledge of division operations as well as Four Seasons cultural standards, policies, and SOPs.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Ability to operate computer equipment and other food & beverage computer systems.
• Reading, writing and oral proficiency in English.
• Eight to ten hour shifts; hours may vary based on need.

Responsibilities

• Supervise the day-to-day operations for In Room Dining in absence of the F&B Manager.
• Assist F&B Manager in ensuring all staff adhere to Four Seasons standards.
• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the hotel’s room service department to ensure standards are met.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, and provide knowledge of wine and spirits in an elegant environment.
• Control labor and operating expenses through scheduling, purchasing decisions, and inventory and control.
• Observe facilities and equipment and make recommendations for corrections and improvements.

Skills

Food & Beverage experience

Supervisory/assistant manager

F&B operations knowledge

English proficiency

Labor cost control

Wine & spirits knowledge

Tools

POS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

In Room Dining Supervisor

Four Seasons Hotel and Residences Fort Lauderdale is looking for an In Room Dining Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

The Opportunity

• The position will be responsible for supervising the day-to-day operations for In Room Dining in absence of the F&B Manager. To assist F&B Manager in ensuring all staff adhere to Four Seasons standards.
• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the hotel’s room service department to ensure that established cultural and core standards are met.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
• Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Preferred Qualifications and Skills

• One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• Eight to ten hour shifts; scheduled days and work hours may vary based on need.

Why Four Seasons Hotel & Private Residences Fort Lauderdale?

A modern reflection of the world’s most coveted yacht clubs, Four Seasons Hotel and Residences Fort Lauderdale is an unrivaled expression of luxury and energy within this next-generation coastal city. Designed to blend seamlessly with the Atlantic Ocean waters it’s perched upon, experience a soothing oasis enlivened by vibrant social spaces and a renewed sense of Americana and possibility. Moments away from the colorful city’s most desirable outdoor activities, cultural arts, restaurants and shops, our enviable location welcomes youatthe heart of this youthful South Florida Riviera.

Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune ’100 Best Companies to Work For’ every year since 1998…join our team and discover why.

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include inclusive and diverse employee engagement events all year-round, complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K, complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operateand, on the people,we employ and serve around the world.

Miscellaneous

US work authorization is required.

Learn more about Four Seasons:

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal