Partner Services Manager

Voiceflow; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital media company is seeking a Partner Services Manager to enhance relationships with a major philanthropic organization. This remote role involves managing campaigns from concept to completion, ensuring client satisfaction, and collaborating with internal teams and external partners.

Qualifications

• 4-5 years of experience in project/account management.
• Proven track record in managing high-value client relationships.

Responsibilities

• Lead communications with partner stakeholders throughout the campaign lifecycle.
• Create and manage project timelines and budgets.
• Deliver best-in-class client service.

Skills

Communication

Problem Solving

Organizational Skills

Time Management

Job description

Partner Services Manager – Remote

Are you motivated by the opportunity to help a team execute media campaigns and make a meaningful impact in the world? Do you thrive in an entrepreneurial environment where your contributions directly drive results? If so, come join Freethink!

We’re looking for a Partner Services Manager to help serve and grow our relationship with a major philanthropic organization. In this role, you’ll work closely with both a single large account and our internal teams to support the campaign from concept to completion.

About Freethink

Freethink is a digital media company telling stories from the frontiers of our rapidly changing world. Through videos, articles, and social content, we spotlight innovators, entrepreneurs, and activists who are thinking differently and making a difference in our world.

Watch this video to see what we're all about!

What You’ll Do

1. Lead day-to-day communications with partner stakeholders and internal teams throughout the full campaign lifecycle
2. Act as a point of quality control and help manage expectations across all phases of the project
3. Create and manage detailed project timelines and budgets to ensure all deliverables are completed on time
4. Deliver best-in-class client service that drives satisfaction and repeat business
5. Develop and maintain custom project documents tailored to the client, providing a clear and centralized reference for project budgets, timelines, deliverables, and decisions
6. Work within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teams
7. Surface and manage client feedback/questions with recommendations on how to address or push back; manage up
8. Lead cross-functional communication to ensure internal stakeholders are aligned and up to date on project status and partner priorities. Provide regular updates while evaluating trade-offs and recommending solutions when delays arise
9. Collaborate with external partners and vendors to develop and execute go-to-market or release strategies

What You’ll Need

1. 4-5 years of experience in a project management and/or account management role
2. A self-starter who solves problems proactively
3. Excellent communication skills and attention to detail
4. Proven track record in managing high-value client relationships
5. Comfortable working cross-functionally with internal teams and external partners to achieve goals
6. Comfortable working on multiple projects simultaneously
7. Strong organizational and time management skills
8. Must have knowledge of digital media and video production workflows