Conference Service Manager - Washington, D.C

Rebel Hotel Company; New York (NY); On-site; USD 62,000 - 83,000; Full time

Job summary

An established industry player is seeking a Conference Service Manager to lead event execution and enhance guest experiences. In this pivotal role, you will liaise between clients and hotel departments, ensuring seamless service delivery during events. Your leadership and proactive approach will maximize revenue through effective upselling and contribute to future business opportunities. This position offers the chance to thrive in a dynamic environment where teamwork, integrity, and adaptability are valued. Join a passionate team dedicated to creating memorable experiences for guests.

Benefits

401(k)

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Qualifications

• Exceptional guest experience delivery in hospitality.
• Ability to lead teams and demonstrate integrity in actions.

Responsibilities

• Oversee event execution and serve as primary contact.
• Resolve conflicts and ensure high-quality service.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Customer Focus

Adaptability

Job description

Conference Service Manager - Washington, D.C

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Conference Service Manager - Washington, D.C

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Job Title: Conference Service Manager

Location: Washington, District of Columbia - On-Site, In Person Position

Department: Events

FLSA Status: EXEMPT

Reports To: Stacy Smith - General Manager

Job Summary: As the Conference Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Act as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.

Key Responsibilities

• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on site group and catering customers in a proactive manner.
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs
• Regular attendance
  
  

Required Skills, Experience And Knowledge

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  

Working Conditions / Environment: The following outlines the work environment Associates will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Background Check Required: Yes

Salary Range: $62,449 - $82,643 /yr

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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