Banquet Operations Lead — Elevate Guest Experiences

reitmr; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Sonesta International Hotels is seeking a Banquet Manager to set the tone for its Culture of Caring. You will lead the banquet staff, ensure high-quality service for all catering events, and drive results through your department with a focus on guest satisfaction and cost control.

As a hands-on leader, you will plan weekly schedules, oversee food and beverage logistics, manage payroll, and collaborate with catering teams to deliver flawless events while maintaining safety and brand standards.

Qualifications

• Experience leading banquet service teams.
• Strong knowledge of safety and sanitation standards.
• Ability to manage payroll and scheduling efficiently.

Responsibilities

• Provide direction and manage all aspects of the banquet service department to ensure high guest satisfaction.
• Coordinate and supervise food & beverage details for events, including setup and service quality.
• Interview, hire, train, and develop banquet staff; ensure adherence to brand standards and safety policies.
• Drive department results through budgeting, productivity goals, and guest satisfaction initiatives.

Job description

Sonesta International Hotels is seeking a Banquet Manager to set the tone for its Culture of Caring. You will lead the banquet staff, ensure high-quality service for all catering events, and drive results through your department with a focus on guest satisfaction and cost control.

As a hands-on leader, you will plan weekly schedules, oversee food and beverage logistics, manage payroll, and collaborate with catering teams to deliver flawless events while maintaining safety and brand standards.