Conference Services & Guest Experience Coordinator

YMCA of the Rockies; Estes Park (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

YMCA of the Rockies in Estes Park, Colorado seeks a Conference Administrative Assistant to support the Conference Department with essential administrative and guest services tasks. You will manage phone and email communications, maintain data accuracy, and assist with conference logistics to ensure welcoming experiences for guests and staff.

The role requires strong guest service, organizational skills, and teamwork, with flexibility for varied schedules including evenings and weekends.

Qualifications

• Associate’s Degree preferred, or a minimum of one year of administrative or hospitality experience.
• Exceptional guest service skills demonstrated through clear, professional, and friendly communication.
• Proven ability to resolve guest concerns with professionalism and a focus on satisfaction and relationship building.
• Strong organizational skills with attention to detail and the ability to prioritize effectively in a dynamic, time-sensitive environment.
• Demonstrated leadership, accountability, and independence while maintaining a team-oriented mindset.

Responsibilities

• Provide professional office phone reception for the Conference Department, including radio communication with Group Leaders, Set-Up Team Members, and staff across departments.
• Process and respond to emails sent to the general Conference Department inbox in a timely and professional manner.
• Enter, update, and verify conference event details within the Maestro reservation system (training provided).
• Identify incomplete or inaccurate group event orders and assist Conference Coordinators in obtaining accurate information regarding meeting room set-ups, meals, and lodging accommodations.
• Develop positive, professional, and cooperative relationships with colleagues in all Estes Park Center departments.
• Promote a welcoming, solutions-oriented, and guest-focused environment at all times, reporting areas of concern to supervisors promptly.
• Collaborate with other EPC departments to ensure the specific needs of each group or family reunion are met.
• Maintain flexibility to work a varied schedule, including days, evenings, weekends, and holidays as needed.

Skills

Guest service

Communication

Organizational skills

Leadership

Computer skills

Education

Associate degree

Tools

Maestro reservation system

Job description

YMCA of the Rockies in Estes Park, Colorado seeks a Conference Administrative Assistant to support the Conference Department with essential administrative and guest services tasks. You will manage phone and email communications, maintain data accuracy, and assist with conference logistics to ensure welcoming experiences for guests and staff.

The role requires strong guest service, organizational skills, and teamwork, with flexibility for varied schedules including evenings and weekends.