Conference Services Director: Lead Events & Guest Service

Flik Hospitality Group; Wilmington (DE); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Discounts

Health & Wellness

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance

FSAs

Parental Leave

Personal Leave

Job summary

Flik Hospitality Group in the United States is seeking a Director of Conference Services to lead Guest Services for a Conference Center. You will manage a team of coordinators and receptionists, ensuring guests' needs are met with a high level of service.

Key duties include coordinating with managers, forecasting revenues, and maintaining department procedures. A Bachelor’s degree and five years in hotel operations are required, with prior Director experience preferred.

Qualifications

• Bachelor’s degree and at least five years of hotel experience.
• Experience as hotel Director of Conference Services preferred.
• Strong quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis

Skills

Excel

PowerPoint

Customer service

Communication

Problem solving

Education

Bachelor’s degree

Job description

Flik Hospitality Group in the United States is seeking a Director of Conference Services to lead Guest Services for a Conference Center. You will manage a team of coordinators and receptionists, ensuring guests' needs are met with a high level of service.

Key duties include coordinating with managers, forecasting revenues, and maintaining department procedures. A Bachelor’s degree and five years in hotel operations are required, with prior Director experience preferred.