Hospitality Services Manager - AstraZeneca

Flik Hospitality Group; Wilmington (DE); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Discounts

Health & Wellness

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance

FSAs

Parental Leave

Personal Leave

Job summary

Flik Hospitality Group in the United States is seeking a Director of Conference Services to lead Guest Services for a Conference Center. You will manage a team of coordinators and receptionists, ensuring guests' needs are met with a high level of service.

Key duties include coordinating with managers, forecasting revenues, and maintaining department procedures. A Bachelor’s degree and five years in hotel operations are required, with prior Director experience preferred.

Qualifications

• Bachelor’s degree and at least five years of hotel experience.
• Experience as hotel Director of Conference Services preferred.
• Strong quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis

Skills

Excel

PowerPoint

Customer service

Communication

Problem solving

Education

Bachelor’s degree

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Flik Hospitality Group

Salary: 65000 to 72500

Working as a Director of Conference Services

You are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with high level of customer services. Additionally, you will be responsible for the following:

Key Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis

Preferred Qualifications

• Bachelor’s degree and a minimum of five years hotel experience
• Previous experience as hotel Director of Conference Services preferred
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Associates At Flik Hospitality Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Flik Hospitality Group

Shane Tirpak

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