Conference Floor Concierge & Guest Services Lead

BENCHMARK; Pleasanton (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Ongoing training and development opportunities

Job summary

BENCHMARK is seeking a Conference Floor Concierge at the Pleasanton Marriott to lead event logistics and ensure a memorable guest experience. Ideal candidates will have expertise in AV and IT and strong leadership skills.

The role involves overseeing events, managing logistics, and offering top-notch customer support. Benefits include health insurance, retirement plans, and employee discounts on hotel stays.

Qualifications

• Previous experience in banquets as a Captain or similar supervisory role.
• Strong communication skills with guests and team members.
• Experience with scheduling, hiring, and training team members.

Responsibilities

• Oversee and assist in creating memorable guest experiences.
• Maintain effective communication with all operating departments.
• Support guest needs throughout the day.

Skills

Leadership skills

Attention to detail

Customer service

AV and IT knowledge

Tools

Microsoft Office

Google Suite

Property Management Systems

Job description

BENCHMARK is seeking a Conference Floor Concierge at the Pleasanton Marriott to lead event logistics and ensure a memorable guest experience. Ideal candidates will have expertise in AV and IT and strong leadership skills.

The role involves overseeing events, managing logistics, and offering top-notch customer support. Benefits include health insurance, retirement plans, and employee discounts on hotel stays.