Floor Concierge/Lounge Attendant

BENCHMARK; Pleasanton (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Ongoing training and development opportunities

Job summary

BENCHMARK is seeking a Conference Floor Concierge at the Pleasanton Marriott to lead event logistics and ensure a memorable guest experience. Ideal candidates will have expertise in AV and IT and strong leadership skills.

The role involves overseeing events, managing logistics, and offering top-notch customer support. Benefits include health insurance, retirement plans, and employee discounts on hotel stays.

Qualifications

• Previous experience in banquets as a Captain or similar supervisory role.
• Strong communication skills with guests and team members.
• Experience with scheduling, hiring, and training team members.

Responsibilities

• Oversee and assist in creating memorable guest experiences.
• Maintain effective communication with all operating departments.
• Support guest needs throughout the day.

Skills

Leadership skills

Attention to detail

Customer service

AV and IT knowledge

Tools

Microsoft Office

Google Suite

Property Management Systems

Job description

Conference Floor Concierge

We are looking for a highly motivated, creative, customer‑focused leader to oversee the operations, sets, and movement of the overall logistics on the conference floor at the Pleasanton Marriott. The role involves ensuring that all events materialize 100% accurately according to the program agenda and providing business service support such as office supplies, printing, copying, and shipping.

Responsibilities

• Oversee and assist in creating memorable guest experiences through event pre‑walks and room checks.
• Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs.
• Monitor and report daily, weekly, and monthly space usage and occupancy.
• Maintain effective communication and positive relationships with all operating departments, delegating tasks as needed.
• Follow up with all change requests to ensure accuracy and operational communication.
• Oversee program “turn” activities and ensure smooth programmatic flow for meetings.
• Daily communication with AV, Virtual Planner, Regional Manager.
• Provide room and AV orientations as needed.
• Assist with technical and logistical opportunities that arise in meeting rooms for instructors and attendees.
• Be knowledgeable in simple A/V and IT functions.
• Support guest needs throughout the day (copying, typing, signage, nametags, escorting).
• Review and manage daily office/desk space reservations and logistics.
• Review distribution of in‑house reports to ensure consistency and completeness.
• Prepare signage as needed for all functions.

Qualifications & Experience

• Previous experience in banquets, preferably as a Captain or similar supervisory role.
• Strong leadership skills.
• Thorough, detail‑oriented, organized, and proactive.
• Independent thinker and doer.
• Strong sense of style and taste.
• Intuitive ability to deliver exceptional customer service.
• Proficient knowledge with AV and IT, including maintenance of audio‑visual equipment and storage.
• Experience reading and understanding Banquet Event Orders.
• Excellent communication with all guests and team members.
• Experience with scheduling, hiring, and training team members.
• Excellent computer software knowledge: Microsoft Office, Google Suite, STS, and property‑related PMS systems.
• Familiarity with basic office equipment such as fax and copy machines.

Compensation

$20.00 – $20.00 per hour.

Benefits

Health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development opportunities.

Equal Opportunity Employment

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.