Conference Concierge

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

Discounted dining

Job summary

Marcus Hotels & Resorts, Grand Geneva Resort & Spa in Lake Geneva, WI, seeks a Conference Concierge for the Banquets Department. You will support Event Managers and banquet operations, ensuring smooth service for meeting planners and convention attendees.

Grand Geneva is a premier AAA Four Diamond resort, offering extensive amenities and a legacy of hospitality. Join a team dedicated to outstanding guest experiences and tailored event service.

Qualifications

• Previous hotel and/or Banquets and Catering experience preferred.
• Strong leadership and people-management abilities.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Able to lift 30 lbs and stand for long periods.
• Customer-focused with hospitality mindset.

Responsibilities

• Be identifiable, visible, and accessible at all times to our meeting planners and guests.
• Communicate with the contact and review your role with each group contact.
• Know all hotel facilities and their hours of operation.
• Inform Event Managers and banquet staff of last-minute changes.
• Update Delphi with last-minute changes.
• Identify opportunities for catering and AV upsell.
• Walk meeting spaces with banquets prior to guest arrival to verify readiness.
• Ensure all food, beverage, AV, and special requests are placed correctly.
• Review and complete Personal Event checklist.
• Assist guests with meeting room setup needs.

Skills

Banquets experience

Leadership

People skills

Hospitality

Communication

Organization

Determination

Physical strength

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Be identifiable, visible, and accessible at all times to our meeting planners and guests
• Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.
• Know all the facilities of the hotel and their hours of operation
• Inform Event Managers and banquet staff of any last minute changes such as location change
• Update Delphi with last minute changes
• Identify possibility for catering and opportunity for audio and visual upsell
• Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified
• Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
• Review and complete Personal Event checklist
• Ensure guests know how to contact you
• Assist guests with all needs related to their meeting room set-up
• Confirm timing and guarantees for food and beverage
• Attend BEO, Pre-Con, and Huddle meetings
• Plan the post-con meetings with clients, Event Manager(s), and banquets staff
• Monitor pre-function areas to ensure they are clean and ready for the events
• Deliver and retrieve faxes and handle mail as requested for client
• Suggest and make reservations for dinner, local attractions, and sightseeing
• Be active in preventative maintenance around the hotel
• Prepare and deliver or mail thank you notes to contacts upon departure
• Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.
• Perform other duties as assigned

What do you bring to the role?

• Previous hotel and/or Banquets and Catering experience preferred
• Good leadership qualities
• Personable with good people skills
• Displays a commitment to hospitality
• Communicates well, written and verbally, with others
• Good organizational skills
• Must be determined and be able to work with minimum supervision
• Total commitment to guest satisfaction
• Ability to lift a minimum of 30 lbs
• Ability to verbally communicate effectively with guests and co-workers
• Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift
• Ability to use provided cleaning products effectively and safely
• Prolonged periods of standing and/or walking
• Ability to multi-task in a high paced environment

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.