Condition Management Account Coordinator

Cottingham & Butler; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flex Spending or HSA

401(k) with company match

PTO/ Paid Holidays

Disability (short/long-term)

Job summary

Cottingham and Butler’s Health and Wellness division is hiring an entry-level Condition Management Account Coordinator in Dubuque, IA. You will answer inbound calls and outbound outreach to program participants, with full training provided.

The company emphasizes participant first, open communication, and team collaboration. The role supports health program participants in a fast-paced environment, handling inquiries, documentation, and messaging while benefiting from robust day-one benefits and

Qualifications

• Customer service experience is valued.
• Willingness to be trained; no prior experience required.
• Strong written and verbal communication skills.

Responsibilities

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Skills

Verbal communication

Written communication

Job description

Condition Management Account Coordinator

Location : Onsite in Dubuque, IA. Also accepting remote applicants.

HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you!

We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer servicewho are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.

Essential Functions:

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Specific Skills:

• Strong verbal and written skills
• Detail oriented

Pay & Benefits

• Most Benefits start Day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave
• Subsidized Parking
• Company-paid Term Life/ Accidental Death Insurance

About Cottingham and Butler's Health and Wellness Division

Cottingham and Butler's Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com|LinkedIn|Facebook