Condition Management Account Coordinator

Cottingham & Butler; Iowa City (IA); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Most Benefits start Day 1

Flex Spending or HSA

401(k) with company match

Profit-Sharing/ Defined Contribution (

PTO/ Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/ Parental Leave

Job summary

Cottingham & Butler’s Health and Wellness division seeks a motivated individual for the Condition Management Account Coordinator role. You will handle inbound calls from participants and make outbound calls for those enrolled in the program, with training provided even if you have no prior experience.

The position emphasizes strong customer service in a team environment, with opportunities to work onsite in Dubuque, IA, and to consider remote applications.

Qualifications

• No prior experience required; training provided.
• Customer service skills preferred in medical setting.
• Ability to document communications accurately.

Responsibilities

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Skills

Detail oriented

Job description

Location: Onsite in Dubuque, IA. Also accepting remote applicants.

HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you!

We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.

Essential Functions:

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Specific Skills:

• Detail oriented
• Most Benefits start Day 1
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.