Financial Systems Manager

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading cruise line company is seeking a Financial Systems Manager to oversee the Concur platform and provide IT support. You will collaborate with various stakeholders to ensure system performance and compliance with audit requirements. Ideal candidates will have a Bachelor's degree and 4-5 years of relevant experience in finance or IT. This role requires expertise in Accounts Payable, Travel & Expense, and Concur modules, along with project management capabilities.

Qualifications

• 4-5 years of experience providing support for General Ledger, Accounts Payable, Asset Management, and Travel & Expense from an IT perspective.

Responsibilities

• Manage IT Concur team, vendors, and service delivery.
• Serve as IT Subject Matter Expert for Concur.
• Oversee development of test cases and quality assurance.
• Document Standard Operating Procedures for compliance.
• Ensure compliance with SOX controls and IT General Controls.
• Support performance of User Access Reviews.
• Resolve system issues and deliver projects on time.

Skills

Knowledge of Accounts Payable, Travel, and Expense best practices

Experience supporting Concur Travel, Expense, Invoice, and CBS modules

PeopleSoft Financials (AM, AP, GL) experience

Basic SQL experience

Cognos reporting

Education

Bachelor's Degree in Finance, Accounting, or Management Information Systems

Job description

The Financial Systems Manager is primarily responsible for the overall IT oversight, support, and management of the Concur platform & team members, including the Invoice, Travel, Expense, and CBS modules. Acting as the global IT point of contact for Concur, this individual partners closely with Corporate Travel and Accounts Payable teams to ensure seamless system performance and user support. Key responsibilities include monitoring and maintaining all system integrations (e.g., SAE file, PRAE File, Employee Import, Chart of Accounts, etc.), managing incidents and service requests via ServiceNow, and serving as the application Subject Matter Expert (SME) for enhancements and configuration changes. Provide project management support for initiatives related to the PeopleSoft Financials application. Collaborate with technical teams, business stakeholders, and vendors to ensure effective planning, execution, and communication throughout the project lifecycle.

DUTIES & RESPONSIBILITIES

• Provide day-to-day management and oversight of IT Concur team members, vendors, and managed service providers to ensure effective collaboration and service delivery.
• Serve as the IT Subject Matter Expert for Concur, collaborating closely with stakeholders to gather requirements and prioritize enhancement requests and configuration changes.
• Oversee the development of test cases, completion of thorough quality assurance and user acceptance testing, and obtain business sign-off for all changes prior to deployment to the production environment.
• Ensure that Standard Operating Procedures are thoroughly documented and aligned with compliance and audit requirements.
• Guide and monitor team members, vendors, and managed service providers to ensure compliance with SOX controls and IT General Controls (ITGCs).
• Support the performance of periodic User Access Reviews (UARs).
• Work directly with the Concur Support team on issue escalations.
• Work with IT security on access issues relating to Okta and Single Sign-on (SSO).
• Lead and coordinate efforts to resolve system issues, implement enhancements, and deliver projects on time and within scope.
• Review and approve elevated privilege requests for Concur.
• Collaborate with Internal Compliance, Internal Audit, & External Audit to compile and provide evidence as required to satisfy SOX requirements.
• Provide project management support for PeopleSoft Financials issues and/or enhancements.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Finance, Accounting or Management Information Systems or related field of study or any equivalent combination of experience and skills.

EXPERIENCE

• 4-5 years of experience providing support for General Ledger, Accounts Payable, Asset Management, and Travel & Expense business processes from an IT perspective.

COMPETENCIES/SKILLS

• Knowledge of Accounts Payable, Travel, and Expense best practices and policies required.
• Experience supporting Concur Travel, Expense, Invoice, and CBS modules is preferred.
• PeopleSoft Financials (AM, AP, GL) experience preferred but not required.
• Basic SQL experience preferred.
• Cognos reporting is preferred.