Delivery Coordinator & Order Entry Specialist

CalPortland; San Carlos (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health plans

Dental plan

Vision plan

Life insurance

Disability coverage

Employee assistance program

Retirement program

Voluntary benefits

Job summary

CalPortland in San Carlos, CA is seeking an Order Entry Representative to join the Dispatch Center. You will ensure accurate data entry, assist customers with placing orders for concrete and building materials, and coordinate delivery scheduling.

The role requires strong communication, proficiency with Microsoft Office and dispatch systems, and the ability to multi-task in a fast-paced team environment. Salary is $65,000 to $75,000 per year, DOE.

Qualifications

• Strong verbal and written communication skills.
• Able to interact positively with a broad range of customers, vendors, and contractors.
• Proficient in Microsoft Office and dispatch systems.
• Attention to detail and able to multi-task.

Responsibilities

• Provide customer support for plant operations (assistance in day-to-day operations, inside sales, & record-keeping) - Primary contact for inbound calls, inventory oversight.
• Call customers to verify orders & obtain jobsite contact information; verify order details: material quantity, delivery time, slump requirement, plant location, specification of mix.
• Confirm that customer is ready; check with supervisor regarding pour details - washout areas, spacing changes, volume adjustments, etc.
• Inquire from customer if the delivery amount is sufficient - if additional material is needed
• Process POs, invoicing for customers, accept payments, ensure payments are processed prior to delivery, resolve customer payment disputes
• Provide exceptional customer service & work well in a fast-paced, team environment

Skills

Verbal communication

Written communication

MS Office

Dispatch systems

Attention to detail

Multi-tasking

Customer interaction

Vendor interaction

Contractor interaction

Education

High School Diploma/GED

Job description

CalPortland in San Carlos, CA is seeking an Order Entry Representative to join the Dispatch Center. You will ensure accurate data entry, assist customers with placing orders for concrete and building materials, and coordinate delivery scheduling.

The role requires strong communication, proficiency with Microsoft Office and dispatch systems, and the ability to multi-task in a fast-paced team environment. Salary is $65,000 to $75,000 per year, DOE.