Order Entry Representative

CalPortland; San Carlos (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health plans

Dental plan

Vision plan

Life insurance

Disability coverage

Employee assistance program

Retirement program

Voluntary benefits

Job summary

CalPortland in San Carlos, CA is seeking an Order Entry Representative to join the Dispatch Center. You will ensure accurate data entry, assist customers with placing orders for concrete and building materials, and coordinate delivery scheduling.

The role requires strong communication, proficiency with Microsoft Office and dispatch systems, and the ability to multi-task in a fast-paced team environment. Salary is $65,000 to $75,000 per year, DOE.

Qualifications

• Strong verbal and written communication skills.
• Able to interact positively with a broad range of customers, vendors, and contractors.
• Proficient in Microsoft Office and dispatch systems.
• Attention to detail and able to multi-task.

Responsibilities

• Provide customer support for plant operations (assistance in day-to-day operations, inside sales, & record-keeping) - Primary contact for inbound calls, inventory oversight.
• Call customers to verify orders & obtain jobsite contact information; verify order details: material quantity, delivery time, slump requirement, plant location, specification of mix.
• Confirm that customer is ready; check with supervisor regarding pour details - washout areas, spacing changes, volume adjustments, etc.
• Inquire from customer if the delivery amount is sufficient - if additional material is needed
• Process POs, invoicing for customers, accept payments, ensure payments are processed prior to delivery, resolve customer payment disputes
• Provide exceptional customer service & work well in a fast-paced, team environment

Skills

Verbal communication

Written communication

MS Office

Dispatch systems

Attention to detail

Multi-tasking

Customer interaction

Vendor interaction

Contractor interaction

Education

High School Diploma/GED

Job description

The Order Entry Representative works in the Dispatch Center to ensure accurate data entry while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, order scheduling, delivery set-up, and effectively communicating with customers, drivers, and the sales team.

At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from.

• All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans.
• Other benefits include life insurance, disability coverage, an employee assistance program, and a retirement program.
• The company also has a variety of voluntary benefits for employees to choose from.

Compensation

$65-75k DOE

Responsibilities

Provide customer support for plant operations (assistance in day-to-day operations, inside sales, & record-keeping) - Primary contact for i nbound calls, inventory oversight

Call customers to verify orders & obtain jobsite contact information; verify order details: material quantity, delivery time, slump requirement, plant location, specification of mix

Confirm that customer is ready; check with supervisor regarding pour details - washout areas, spacing changes, volume adjustments, etc.

Inquire from customer if the delivery amount is sufficient - if additional material is needed

Process POs, invoicing for customers, accept payments, ensure payments are processed prior to delivery, resolve customer payment disputes

Provide exceptional customer service & work well in a fast-paced, team environment

Education

High School Diploma/GED

Requirements/Qualifications

• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and able to multi-task

Preferred:

• Prior order entry experience
• Knowledge of ready-mix concrete and aggregates

Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated ongoing drug and alcohol testing.

Location: San Carlos, CA, US, 94070

Job Type: Salaried

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland