Customer Service Representative

Guardian Protection Products; Cleveland (OH); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Life Insurance

Disability

Parental Leave

401k with company match

Defined benefit pension plan

Generous vacation and holidays

Employee Stock Purchase Plan

Job summary

Euclid Chemical Company is seeking a Customer Service Representative to serve as the main contact for customers and sales personnel, handling orders from entry to invoicing with accuracy and timeliness.

The role supports the sales team, coordinates nationwide shipments, and delivers an exceptional customer experience, with an attractive benefits package and bonuses based on education and experience.

Qualifications

• High school diploma, GED, or equivalent.
• Previous customer service experience.
• Experience working effectively in a collaborative team environment.
• Strong computer and data-entry skills.
• Exceptional verbal and written communication skills.
• SAP or other ERP/MRP system experience.
• Experience managing order fulfillment, shipping coordination, or logistics-related activities.

Responsibilities

• Respond to customer inquiries and process orders via phone and other channels.
• Enter sales orders into SAP accurately and on the same day received.
• Review orders for completeness and correctness prior to processing.
• Provide timely, accurate information to customers, reps and management.
• Coordinate shipments from multiple warehouse locations across the U.S.
• Ensure orders are shipped and invoiced on schedule.
• Process complaints and return requests with required approvals.
• Maintain documentation for exceptions and special requests.
• Enter customer quotes from sales reps.
• Process product returns and credits as needed.
• Collaborate with Credit, Accounting, Inventory, Traffic and Purchasing.
• Build and maintain cross-functional relationships.
• Support continuous process improvement initiatives.
• Perform additional duties as assigned.

Skills

Customer service

Data entry

Communication

Team collaboration

Education

High school diploma / GED

Tools

SAP

Job description

JOB DESCRIPTION

The Euclid Chemical Company is seeking a customer-focused, detail-oriented professional to join our team as a Customer Service Representative. In this role, you will serve as a key point of contact for customers and sales personnel, ensuring orders are processed accurately and efficiently while delivering an exceptional customer experience.

Position Summary

The Customer Service Representative is responsible for providing outstanding service to customers and strong support to the sales team. This position manages the order fulfillment process from order entry through shipment and invoicing, ensuring all transactions are completed accurately, promptly, and in accordance with company procedures.

Why join our team?

Euclid Chemical offers an attractive package for personnel, company benefits included but are not limited to:

• Medical, Dental and Vision coverage
• Life Insurance
• Disability
• Parental Leave
• 401k with company match
• Defined benefit pension plan
• Generous vacation and holiday time
• Employee Stock Purchase Plan
• Life Insurance

Salary: $48,000 - $55,000 plus annual bonus based on a percentage of your salary (determined by education and experience)

Key Responsibilities

• Respond to customer inquiries and process incoming orders via phone and other communication channels.
• Enter sales orders into SAP accurately and on the same day they are received.
• Review orders to ensure all information is complete and correct prior to processing.
• Provide timely and accurate information to customers, sales representatives, and management.
• Coordinate shipments, including job site deliveries and shipments from multiple warehouse locations throughout the United States.
• Ensure orders are shipped and invoiced accurately and on schedule.
• Process customer complaints and return requests, including:
• Preparing complaint documentation.
• Issuing return authorizations.
• Securing required approvals.
• Maintain documentation and records for approved exceptions and special requests.
• Enter customer quotes as provided by sales representatives.
• Process product returns and credits as required.
• Collaborate effectively with internal departments including Credit, Accounting, Inventory Control, Traffic, and Purchasing.
• Build and maintain positive working relationships with colleagues and cross-functional partners.
• Support continuous process improvement initiatives.
• Perform additional duties and responsibilities as assigned.

Qualifications

Required

• High school diploma, GED, or equivalent combination of education and experience.
• Previous customer service experience.
• Experience working effectively in a collaborative team environment.
• Strong computer and data-entry skills.
• Exceptional verbal and written communication skills.

Preferred

• Customer service experience within a manufacturing environment.
• SAP or other ERP/MRP system experience.
• Experience managing order fulfillment, shipping coordination, or logistics-related activities.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.