Spa Guest Experience Lead

Oaklawn Jockey Club; Hot Springs (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas, seeks a Spa Receptionist Lead to greet guests, manage reservations, and process payments. The role requires excellent customer service, clear English communication, and the ability to stand for long periods and lift up to 25 lbs.

Availability nights, weekends, and holidays is expected. Join a team dedicated to guest experiences and hospitality within a premier resort setting.

Qualifications

• High school diploma or equivalent; hospitality or wellness education is a plus.
• Customer service experience and the ability to handle payments.
• Excellent communication, work ethic, and multitasking ability.

Responsibilities

• Greet guests warmly and communicate effectively with members and guests.
• Answer questions, make reservations, and assist with spa services bookings.
• Receive payments, account for money, and reconcile daily sales and receipts.
• Maintain area cleanliness, inventory, and proper coverage during shifts.
• Assist with staff communication and report issues to the supervisor.

Skills

Customer service

Money handling

Communication skills

English proficiency

Team player

Education

High school diploma

Job description

Oaklawn Jockey Club in Hot Springs, Arkansas, seeks a Spa Receptionist Lead to greet guests, manage reservations, and process payments. The role requires excellent customer service, clear English communication, and the ability to stand for long periods and lift up to 25 lbs.

Availability nights, weekends, and holidays is expected. Join a team dedicated to guest experiences and hospitality within a premier resort setting.