Spa Receptionist - Part Time (Day/Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas, seeks a Spa Receptionist Lead to greet guests, manage reservations, and process payments. The role requires excellent customer service, clear English communication, and the ability to stand for long periods and lift up to 25 lbs.

Availability nights, weekends, and holidays is expected. Join a team dedicated to guest experiences and hospitality within a premier resort setting.

Qualifications

• High school diploma or equivalent; hospitality or wellness education is a plus.
• Customer service experience and the ability to handle payments.
• Excellent communication, work ethic, and multitasking ability.

Responsibilities

• Greet guests warmly and communicate effectively with members and guests.
• Answer questions, make reservations, and assist with spa services bookings.
• Receive payments, account for money, and reconcile daily sales and receipts.
• Maintain area cleanliness, inventory, and proper coverage during shifts.
• Assist with staff communication and report issues to the supervisor.

Skills

Customer service

Money handling

Communication skills

English proficiency

Team player

Education

High school diploma

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Spa Receptionist Lead. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Adheres to policies of Oaklawn.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Oaklawn.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc.
• Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift.
• Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs.
• Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money.
• Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• High school diploma or equivalent; additional education in hospitality or wellness is a plus.
• High School diploma but college degree preferred.
• Customer service experience.
• Previous experience handling money.
• Excellent communication, customer service skills, and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic and motivational.
• Strong team player.
• Proficient in appropriate computer skills and office equipment.
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays.
• Availability to stand for long periods of time.
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

SUPERVISORY RESPONSIBILITIES

This job does not have any supervisory responsibilities.

LANGUAGE SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.

REASONING ABILITY

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.