Concierge / Tele-Sales (Remote)

Ross-Simons; Cranston (RI); On-site; USD 34,000 - 48,000; Full time

Job summary

Ross-Simons, America’s Favorite Jeweler, is seeking an Outbound Sales Rep on a remote-based role to cultivate personal shopping relationships with our established customer base. You will present high-quality jewelry, discuss new arrivals, and deliver exceptional service over the phone, aiming to exceed sales targets with an upbeat approach.

The position offers a base salary and a “no-cap” commission structure, with earning potential limited only by ambition.

Qualifications

• Experience in relationship sales, preferably in jewelry.
• Excellent verbal and written communication; adaptable to customer needs.
• Proven ability to close sales and meet goals.
• Ability to prioritize and multi-task in a fast-paced environment.
• Comfort with Microsoft Office applications, including Excel and Outlook.

Responsibilities

• Sell to Ross-Simons customers via outbound calls and build relationships.
• Inform customers about product details, new arrivals, and exclusive offers.
• Create a welcoming phone shopping experience and exceed expectations.
• Meet or exceed sales goals through enthusiasm and productivity.
• Communicate professionally with a diverse customer base.
• Overcome objections and close sales successfully.

Skills

Relationship selling

Communication

Closing

Multi-tasking

Adaptability

Tools

Microsoft Office

Excel

Outlook

Job description

Build a career. Build your income. Build something you're proud of.

Our outbound sales team is made up of people who bet on themselves — and succeed. With a steady base salary and a “no-cap” commission structure, your growth and earning power is limited by just one thing: your ambition.

So far this year, our reps have earned an average of $30 an hour doing what they love: selling high-quality, on-trend, affordable jewelry to our valued customers.

WHO WE ARE

Ross-Simons, America’s Favorite Jeweler (a division of Luxury Brand Holdings), is a leading direct-to-consumer retailer of fine jewelry. In addition to our e-commerce business, we mail millions of catalogs a year, participate in the Amazon marketplace, and place direct-response advertisements in leading print publications nationwide. We work hard to guarantee customers complete satisfaction, offering fabulous jewelry at great prices for over 70 years.

OUR CULTURE

Amazing! We love working hard and having fun with events such as our annual employee BBQ, Halloween costume contests, the ability to take a break and play ping-pong and cornhole, chili cook off, and so much more. We love food so hosting food trucks is a plus, along with holiday luncheons and all kinds of special treats. Even an ice cream treat delivered to your desk by our own CEO on national ice cream day. You can even join our GEMS committee to help plan fun activities along with community events such as beach clean-ups, and food bank assistance.

WHO WE NEED

We’re looking for our next superstar to join our growing Personal Shopping team as an Outbound Sales Rep. If you’re passionate about selling fine jewelry and motivated by unlimited earning potential, this could be the perfect fit. We’re seeking individuals who bring ambition, enthusiasm, strong time-management skills, and a genuine love of connecting with people.

Our Personal Shoppers build meaningful relationships with an established customer base, delivering exceptional service while offering beautiful products at competitive prices. This is a remote-based role and an exciting opportunity to grow with a highly successful team.

We are open to hiring fully remote candidates in the following states - Arkansas, Connecticut, Florida, Maine, Michigan, Missouri, New Hampshire, Ohio, Pennsylvania, Tennessee, and Texas.

JOB DUTIES AND RESPONSIBILITIES

• Relationship selling to existing Ross-Simons customers by dialing outbound phone calls.
• Informs customers of magnificent jewelry product details, new arrivals and exclusive offerings to generate interest and to build personal shopping relationships.
• Creates a welcoming shopping experience over the phone and exceeds customer expectations, while creating relationships.
• Meets or exceeds sales goals by being enthusiastic and working at a high level of productivity.
• Professionally communicates and connects with a diverse group of people.
• Effectively overcome objections and successfully close sales.

REQUIRED EXPERIENCE

• Relationship sales experience/ preferably Jewelry experience.
• Excellent verbal and written communication skills; able to adapt to the needs of the customer
• Ability to close sales using a friendly, outgoing and professional approach
• Ability to prioritize, multi-task tasks and resolve inquiries quickly
• Ability to quickly adapt to new software applications, and experience working with Microsoft Office required (Excel/Outlook)

Candidates must be authorized to work in the United States on a full-time basis for any employer without restriction.

Luxury Brand Holdings is an Equal Opportunity Employer – M/F/V/D.