Concierge Team Lead - Luxury Guest Experience

RR Donnelley; Los Angeles (CA); On-site; USD 58,240 - 60,320; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

A global business support services company in Los Angeles is seeking a skilled Reservations & Concierge Lead to provide leadership and enhance client service. Candidates should have at least 5 years of experience in Reservations or Concierge roles, possess excellent organizational and communication skills, and a positive attitude. This full-time position offers a competitive salary range between $58,240 - $60,320 annually along with comprehensive benefits including medical coverage and paid time off.

Qualifications

• Minimum 5 years Reservations/Concierge experience is required.
• Proven customer service skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide hands-on leadership support for Reservations & Concierge team.
• Monitor performance of staff, providing feedback and coaching as required.
• Manage team scheduling and related administrative tasks.

Skills

Client service experience

Organizational skills

Communication skills

Problem-solving skills

Teamwork ability

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Word

Job description

A global business support services company in Los Angeles is seeking a skilled Reservations & Concierge Lead to provide leadership and enhance client service. Candidates should have at least 5 years of experience in Reservations or Concierge roles, possess excellent organizational and communication skills, and a positive attitude. This full-time position offers a competitive salary range between $58,240 - $60,320 annually along with comprehensive benefits including medical coverage and paid time off.