Lead Concierge

Strattonamenities; Los Angeles (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities, based in Los Angeles, is seeking a Lead Concierge to enhance our luxury front desk concierge services. The Lead Concierge will supervise a dedicated team, ensuring the highest levels of service for residents and guests.

The ideal candidate will have at least five years of experience in hospitality and strong leadership skills. Responsibilities include managing team schedules, conducting meetings with property management, and addressing resident concerns promptly. The position offers competitive pay and benefits, including health insurance and paid time off.

Qualifications

• At least five years of hospitality experience.
• Ability to maintain confidentiality.
• Ability to think clearly and make concise decisions under pressure.

Responsibilities

• Lead by example and act as the face of the property.
• Conduct weekly meetings with the property manager.
• Manage team schedules and oversee payroll.

Skills

Exceptional service and hospitality

Verbal and written communication skills

Problem-solving and leadership abilities

Interpersonal skills

Organizational skills

Job description

Los Angeles, United States | Posted on 05/25/2026

Stratton Amenities, a premier provider of luxury front desk concierge services for high‑end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

• Act as the face of the property, leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodation
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one‑on‑one meetings with each associate to set performance goals
• Implement and enforce accountability measures, disciplinary action, and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Foster a positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls

Position Requirements:

• A passion for delivering exceptional service and hospitality
• Excellent verbal and written communication skills
• Strong problem‑solving and leadership abilities
• Ability to maintain confidentiality
• A sense of pride and ownership in the position and property
• Ability to respond quickly and genuinely to residents’ and guests’ requests
• At least five years of hospitality experience
• Exceptional interpersonal skills and guest service abilities
• Organized, proactive, productive, and self‑motivated with a positive attitude
• Ability to maintain a neat and professional appearance
• Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

• Build rapport and relationships with residents
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in scheduling and completing amenities’ requests
• Escort individuals as necessary
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned by the property manager or per property SOP’s
• Flexibility to work nights, weekends, and holidays

Experience Requirements:

• Leadership and supervisory skills and experience
• Training and development experience
• Exceptionally enthusiastic and positive individual
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2 years’ experience in a busy luxury retail environment
• Must have experience delivering exceptional service

Pay range: $19–$20 per hour
Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.