Concierge - Tastemaker

Hyatt; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free room nights

Insurance: medical, dental, vision

401K with company matching

Paid time off

Paid family bonding time

Tuition reimbursement

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Houston is seeking a Concierge for Thompson Houston to assist guests with inquiries, reservations, and local recommendations. You will leverage knowledge of hotel services and transportation options to create seamless guest experiences.

We value hospitality-minded individuals with strong communication skills and a genuine desire to help guests feel welcomed and cared for. The role requires availability across mornings, evenings, weekends, and holidays to meet guest needs.

Qualifications

• Experience in customer service preferred.
• Knowledge of local events and venues is beneficial.
• Must be flexible to mornings, evenings, weekends and holidays.

Responsibilities

• Answer questions, give directions, and make detailed reservations for guests.
• Know hotel services, local events, and transportation options to assist guests.
• Engage with guests to fulfill special requests and ensure a memorable stay.

Skills

Customer service

Concierge experience

Communication skills

Flexible schedule

Job description

Thompson Houston is now hiring new colleagues to join the hotel's opening team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city's newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel's coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city.

Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company matching
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Tastemaker-Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities

• A true desire to satisfy the needs of others in a fast paced environment.
• Hospitality and Concierge experience is preferred
• Refined verbal and written communication skills.
• Previous customer service experience
• Must have flexible work availability to include mornings, evenings, weekends, and holidays

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.