VIP Concierge & Guest Experience Coordinator

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Discounted hotel room nights

401(k) with company match

Paid Time Off

Tuition Reimbursement

Free employee meals during shifts

Employee stock purchase plan

Retailer discounts

Job summary

Park Hyatt Washington is seeking a Full-Time Concierge (VIP Coordinator) to deliver personalized itineraries, reservations, and expert local guidance. You will anticipate guest needs, coordinate with hotel services, and arrange transportation to ensure memorable stays in the District of Columbia.

This role thrives in hospitality, requires strong communication and a passion for service. Join Hyatt’s team and enjoy benefits such as room discounts, 401(k) with company match, paid time off, tuition

Qualifications

• Full-time availability, including weekends.
• Shift availability from 11 am – 7:30 pm.
• A true desire to satisfy the needs of others.
• Refined verbal and written communication skills.

Responsibilities

• Provide reservations, location recommendations, and personalized itineraries for guests.
• Know hotel services, local area, and events; assist with guest requests.
• Coordinate transportation arrangements and special arrangements as needed.
• Deliver exceptional service with creativity and care in a hospitality environment.

Skills

Customer service

Communication

Flexibility

Hospitality mindset

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Take advantage of this opportunity to join Park Hyatt Washington’s Guest Services team as a Full-Time Concierge (VIP Coordinator). Join our team and discover why Hyatt has earned a place on Fortune’s “100 Best Companies to Work For” list for 13 consecutive years.

Description:
Our Concierge (VIP Coordinator) provides expert guidance and assistance with reservations, location recommendations, and personalized itineraries. This position requires knowledge of hotel services, familiarity of the local area and events, and the ability to arrange transportation. The Concierge (VIP Coordinator) role is ideal for someone who thrives in a hospitality environment, enjoys engaging with guests, and is passionate about delivering exceptional service with creativity and care.

Starting Salary:
The starting salary for this position is $25.00 per hour, based on experience.

We offer excellent benefits:
•Discounted and complimentary hotel room nights
•401(k) with company match
•Paid Time Off
•Paid family bonding time and adoption assistance
•Tuition Reimbursement
•Free employee meals during shifts
•Employee stock purchase plan
•Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Qualifications:
•Full-time availability, including weekends
•Shift availability from 11 am – 7:30 pm
•A true desire to satisfy the needs of others
•Refined verbal and written communication skills

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