Concierge Supervisor: Lead Luxury Guest Experiences

Crown Staff LLC; New York (NY); On-site; USD 53,000 - 76,000; Full time

Benefits offered by this job

Comprehensive health benefits program

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Job summary

Aman New York, located in the Crown Building, seeks a Concierge Supervisor to lead the Concierge team and work hands-on at the desk. This role reports to the Chef Concierge and Assistant Chef Concierge and serves as a senior on-shift contact, coordinating with departments to deliver Aman New York's signature experience.

Requirements include 3+ years at luxury hotels with supervisory experience, NYC dining knowledge, and proficiency with scheduling tools and hotel systems.

Qualifications

• Minimum three years of concierge experience in luxury hotels, with at least one year in lead/supervisory role.
• Member of New York City Association of Hotel Concierges.
• Member of Les Clefs d'Or USA (preferred).
• Ability to train, delegate, and uphold service standards across a team.
• Excellent written communication; experience creating procedures, training materials, or SOPs.
• Knowledge of NYC dining, culture, attractions, and transportation; established vendor network.
• Proficiency with scheduling tools and hotel systems.
• Able to work flexible hours including evenings, weekends, and holidays.
• Must be able to stand for extended periods.

Responsibilities

• Oversee daily operations of the Concierge team.
• Lead pre-shift briefings for VIP arrivals, special occasions, and requests.
• Maintain vendor contacts, booking windows, and partner info.
• Assist guests with restaurant reservations, theater tickets, and limousine arrangements.
• Maintain and share Guest Profile data with the team.
• Coordinate with Front Office, Guest Experience, Spa, F&B, and Security to deliver seamless service.
• Support guest retention through personalized, proactive service.
• Address guest and leadership feedback to drive service improvements.
• Perform duties assigned by Management, Chef Concierge, Assistant Chef Concierge.

Skills

Concierge experience

Lead supervision

Training and delegation

Written communication

Knowledge of NYC dining & attractions

Hotel systems (Alice/Opera)

Flexibility hours

Stand for long periods

Tools

Alice

Opera

Birchstreet

OnTrack

HotSos

Job description

Aman New York, located in the Crown Building, seeks a Concierge Supervisor to lead the Concierge team and work hands-on at the desk. This role reports to the Chef Concierge and Assistant Chef Concierge and serves as a senior on-shift contact, coordinating with departments to deliver Aman New York's signature experience.

Requirements include 3+ years at luxury hotels with supervisory experience, NYC dining knowledge, and proficiency with scheduling tools and hotel systems.